Job Summary
The Infra. Tech. Specialist - Ops role is designed for professionals with 6 to 8 years of experience in IT Service Management dynatrace and ServiceNow ITOM. This hybrid position requires expertise in managing IT operations efficiently during day shifts. The role focuses on optimizing service delivery and enhancing system performance without travel requirements.
Responsibilities
Oversee the implementation and maintenance of IT Service Management processes to ensure seamless operations and service delivery.
Provide expert guidance on the use of dynatrace for monitoring and optimizing system performance.
Collaborate with cross-functional teams to integrate ServiceNow ITOM solutions enhancing operational efficiency.
Develop and execute strategies to improve IT service delivery and reduce downtime.
Analyze system performance data to identify areas for improvement and implement corrective actions.
Ensure compliance with industry standards and best practices in IT operations management.
Facilitate the resolution of complex technical issues minimizing impact on business operations.
Coordinate with stakeholders to align IT operations with business objectives and priorities.
Implement automation solutions to streamline processes and improve productivity.
Monitor and report on key performance indicators to track progress and identify opportunities for improvement.
Conduct regular audits of IT systems to ensure security and reliability.
Provide training and support to team members to enhance their skills and knowledge.
Drive continuous improvement initiatives to enhance service quality and customer satisfaction.
Qualifications
Possess strong expertise in IT Service Management with a proven track record of optimizing service delivery.
Demonstrate proficiency in using dynatrace for system monitoring and performance optimization.
Have extensive experience in integrating and utilizing ServiceNow ITOM solutions.
Exhibit excellent analytical skills to identify and resolve technical issues effectively.
Show ability to develop and implement strategies for improving IT operations.
Display strong communication skills to collaborate with cross-functional teams.
Maintain up-to-date knowledge of industry standards and best practices in IT operations management.
Certifications Required
ITIL Foundation Certification Dynatrace Certified Associate ServiceNow Certified System Administrator
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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