Ernst & Young

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ServiceNow Architect - Senior Manager

Nāu te rourou, nāku te rourou, ka ora ai te iwi

With your contribution and my contribution, together we will thrive.

Hei Oranga Iwi | The opportunity

Did you know that EY has the fastest growing ServiceNow Practice, we are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence- Transform your ServiceNow career at EY.

We are currently seeking a ServiceNow Solution Architect. You will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.

Ko Tō Rourou | Your key responsibilities

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
• Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Create system design and detailed technical documentation.
• Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
• Configure and enhance ServiceNow platform using scripts and platform capabilities
• Conduct deep-dive technical troubleshooting and issue resolution.
• Lead and participate in system and integration testing, ensuring best practices are followed.
• Educate and coach colleagues and users on ServiceNow functionalities and best practices.
• Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives.
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.

This role is based in our Te Whanganui-a-Tara (Wellington)

Ngā Pūkenga | Skills and attributes for success

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Extensive industry experience, experience in technical leadership - leading larger teams,
• Demonstrated ability to map solutions to address client business issues and problems
• Significant experience in ServiceNow development and implementation.
• Experience in IT soltuion architecture and understanding of enterprise architecture.
• Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
• Strong understanding of ITIL processes.
• Exceptional problem-solving capability and ability to think strategically.
• Excellent interpersonal and communication skills.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
• Experience in strategy, business development, finance and budgeting desirable
• Experience with ServiceNow Protected Platform desirable

Ko Taku Rourou | What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences www.ey.com/nz/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/nz/benefits
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

He rourou kai kei ō ringa hei tākoha? Tēnā haria mai!

Are you ready to shape your future with confidence? Apply today

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EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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