Restaurant Brands International

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Senior Manager, Consumer Insights at Tim Hortons is a business leader that will influence the strategies for Canada’s favorite QSR! This role is dedicated to uncovering and articulating meaningful insights that will grow Canadians’ connection with the brand and create the best menu and guest experience.

This position is perfect for a strong communicator who is technically strong in market research methodologies and is always looking for new and innovative ways to address business challenges. The ideal candidate will be an excellent multitasker (we conduct about 200 research projects per year) and thrives in a fast-paced environment. You must have an infectious enthusiasm for the guest and of course coffee and food!

We are looking to hire for a 12-month contract position.

Role & Responsibilities:

• Develop a forward-thinking research plan for your portfolio that supports the 3-year strategy
• Proactively identify business issues and bring forward a fresh new perspective to address opportunities
• Influence key stakeholders across the business and ensure insights and the voice of the consumer are incorporated into the decision-making process
• Take a true ownership approach to your portfolio and projects
• Actively seeks out new and inventive research methodologies
• Build strong relationships and collaborate with internal business partners (Category, Category Analytics, Pricing, Marketing Communications, R&D, Digital, Operations, etc.), research suppliers and agencies
• Lead the development, execution and evaluation of custom research projects and analysis of syndicated studies
• Ensure that research partners are meeting project objectives and bringing their best thinking forward
• Present results to key customers and stakeholders with strong storytelling, connecting insights and learning across the business to guide decision making
• Lead the communication process and manages expectations regarding schedule and deadlines
• Synthesize information (often from multiple sources) into a simple and compelling story that will engage the audience
• Provide meaningful and actionable recommendations that ensures partners are making informed decisions that will drive the business forward
• Manage and develop a direct report

Qualifications:

• 5+ years in a consumer insights position, from the client or supplier side (client-side experience is an asset)
• Experience leading custom research projects
• Extensive market research skills with both qualitative and quantitative experience
• A storyteller with strong communication and presentation skills
• Can adapt to changing needs and scope
• Strong curiosity and passion for the consumer
• Detail-orientated with solid organizational and time management skills
• Strong data analysis and reporting skills
• Advanced PowerPoint and Excel skills
• Retail/QSR experience an asset

#TimHortons

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.