Norton Rose Fulbright

Practice Group / Department:

Claims Team

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Team

In our Newcastle Office, we are re-engineering our legal processes and trialing new technologies and the Claims Team is a key function within our legal transformation program, Transform. The Claims Team is a team of 12 claims professionals working on some of our highest profile mandates, particularly in the aviation and payments sectors.

The Role

This role will be focused on management of County Court disputes, primarily for corporate clients, seeking to assist them with all manner of disputes, which whilst generally small claims often involve considerable complexity.

As a Senior Claims Controller, you will be responsible for providing the highest standard of claims management and colleague support. You will play a critical part in our service delivery and in achieving outcomes for key clients of the firm. You’ll also support the growth of our firm and client offerings from our Newcastle office, currently handling all types of dispute resolution and litigation for a growing client base.

A role model and experienced, you’ll be a point of contact to support both claims management and solicitors with more technical queries from colleagues as well as clients. You will assist in quality control, role modelling the best practices and process adherence, whilst controlling a caseload of more complex or strategic litigation matters. You will bring your strong work ethic and positive attitude to this role, providing support to teams around our global network. You will be expected to have experience coaching, mentoring and developing colleagues over time and be versatile and work across numerous work streams, continuously assessing and improving it over time.

Our legal transformation program, within which the Claims Team sits, promotes the use of a number of cutting-edge technology tools to optimise the delivery of efficient legal services and to facilitate innovation; the Senior Claims Controller will embrace and support the development of these tools.

Key Responsibilities

• Investigating claims liability within regulatory guidelines, ensuring indemnity spend is controlled
• Organise, monitor and control a caseload of complex or strategic litigated matters ‘end-to-end’, ensuring best outcome for clients and the firm.
• Effectively communicate with stakeholders internally and externally to minimize time-related pressures associated with their deliverables and your needs.
• Confidently and accurately defend claims, challenging any third parties where appropriate.
• Accurately validate and assess claims and correspondence, ensuring deadlines are met and processes adhered to, maximizing reduction in time to respond and cost.
• Develop and coach colleagues and carry out quality checks as required. Providing and receiving 360 feedback supporting a culture of continuous improvement & colleague development.
• Identifying and investigating matters for escalation to receive appropriate specialist guidance from internal stakeholders.
• Preparing documents and responses to ensure litigated matters follow CPR guidance, discussing and making recommendations or negotiations on settlement and defense matters.
• Recording of data and assisting with analysis when required.
• Working with process and product owners to present or deliver training and coaching as required.
• Assisting and supporting Claims Management and wider senior colleagues in their remit as required.

Skills and Experience Required

Essential

• In-depth and demonstrable experience in Claims and Litigation management & principles.
• Proven experience in coaching, mentoring and developing more junior colleagues.
• Evident background in reviewing colleagues’ work to ensure correct procedures have been followed.
• Strong technical understanding of claims handling principles and best practices.
• Experience of working in a fast-paced professional environment preferred.
• Ability to present information effectively.
• Ambitious and keen to learn new technologies, tools and systems.
• Demonstrate ability to engage and influence internal and external stakeholders across all levels.
• Responsible and resilient with a proactive attitude.
• Flexible approach to problem solving.
• Keen attention to detail, possessing and maintaining strong organisational skills to meet deadlines.
• Ability to work well within a team and to be adaptable to changing work environments and demands.
• Proven forward planning skills and ability to take ownership in a multi-task environment.
• High levels of computer literacy and competence, including good working knowledge of Word and Excel.

Desirable

• Knowledge and understanding of litigation matters
• Ideally has experience working in a claims environment as a claims professional or as a paralegal
• Has attained an undergraduate degree, or is working towards one.
• Ability to work overtime during busy periods would be helpful (but not essential).

#LI-JC1

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.