Henry Ford Health

GENERAL SUMMARY:

The Epic Data Courier Administrator configures, manages, and supports the interfaces used to migrate application build between Epic EHR (Electronic Health Record) non-production and production environments using the Data Courier application. As an Epic Data Courier Administrator and Epic EHR Printing SME (Subject Matter Expert), this role will play a pivotal role in ensuring the efficient and secure transfer of EHR build data within the Epic EHR system and be the go-to expert for all matters related to EHR printing. This role will collaborate with cross-functional teams (technical and application), troubleshoot technical issues, and maintain the highest standards of data integrity. The Epic Data Courier Administrator plays a crucial role in managing data transfer and integration processes within healthcare organizations that use Epic Systems' Electronic Health Record (EHR) software. The Data Courier Administrator oversees the implementation and maintenance of data transfer mechanisms, ensuring the seamless flow of information across different components of the Epic EHR system. This role will be pivotal to collaborate with IT teams (analysts, application teams, technical teams, and other stakeholders) to interface Epic environments through Epic's Data Courier, ensuring data consistency and accuracy for application build data as well as facilitating related smooth and efficient data transfers between Epic environments.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience) required.
• Equivalent experience would be five (5) years of related IT experience.
• Overall knowledge of Operating systems, database, security, authentication methods required.
• Expertise in handling incident reports, problem management, change and release process required.
• Three (3) or more years of experience working in Healthcare IT or Epic Print Management including any time as a Data Courier analyst required.
• Five (5) or more years preferred in these role(s)/function(s).
• Three (3) or more years working with Epic EHR and Data Courier functions OR five (5) or more years in this function/role preferred.
• Two (2) or more years of experience in developing new system Data Courier interfaces in production is highly preferred.
• Two (2) or more years of experience with maintaining post-live production DC paths is highly preferred.
• Three (3) or more years of applicable experience in a multi-facility Healthcare setting preferred.
• Two (2) or more years of hands-on experience on Epic chronicles preferred. Conversant/experienced with EHR printing concepts, process, and design.
• Managing/leading and interpreting print management administration issues, monitoring, reporting, escalation for resolution is highly preferred.
• Excellent problem-solving and troubleshooting skills and experience with on call rotations - 24 x 7 required.
• Strong communication and interpersonal skills for training and support required.
• Ability to work collaboratively in a cross-functional team environment required.
• Proven experience in designing, implementing, and managing Data Courier processes within an Epic environment is highly preferred.
• Strong understanding of healthcare data standards, privacy regulations, and security best practices required.
• Attend industry and Epic training classes and conferences (such as Epic XGM) as required.
• System Administration experience is highly preferred.
• Project management experience is a plus.
• Must be self-directed and can adapt to sudden changes.
• Strong understanding of process flows, and implementation roll outs.
• Strong problem solving and analytical skills.
• Must be highly collaborative and able to work with different organizations and teams.
• Capable of working independently or as a member of a team.
• Effective communication skills with leaders, users, and technical colleagues.
• Excellent verbal, written, and interpersonal communication skills.
• Must be able to effectively communicate complex technical information to a non-technical audience.
• Ability to work quickly and efficiently under deadline pressure.
• Ability to handle numerous projects simultaneously.
• Demonstrated ability to solve complex problems within a converged communications infrastructure.

CERTIFICATIONS/LICENSURES REQUIRED:

• Epic certification in Data Courier or equivalent content management product required (this can be obtained within the first year of employment). Required to obtain certification within one year of at least one Epic Application (Data Courier).
• Required to maintain Epic Data Courier certification (initial certification to be obtained within first year).

Additional Information

• Organization: Corporate Services
• Department: Helios Infastructure
• Shift: Day Job
• Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.