Bilingual (English/Spanish) Senior Operations Manager, Janitorial Services

Department: ParkX

Employment Type: Full Time

Location: Corporate Office

Reporting To: Rafael Iriarte

Description

The Senior Operations Manager, Janitorial Services will oversee porter services at Reston Station, Loudoun Station, Reston Row, and the Hartford garage. The role involves leading and managing a team responsible for maintaining cleanliness in all common areas, including pressure washing, some window cleaning, and general upkeep. This position also includes staff scheduling, addressing cleanliness concerns, liaising with property management teams, and maintaining an exceptional level of service. This employee will assist with financial planning, reporting, and policy development while supporting organizational goals through effective leadership and continuous improvement of janitorial and porter services. The position requires strong leadership, problem-solving, and communication skills. #careerssponsor

Key Responsibilities

• Provides leadership, direct management, and day-to-day oversight of the porter team, including supervisors, contract labor, and custodial staff.
• Manages, prepares, and adheres to the annual janitorial services budget for assigned properties.
• Ensures team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook.
• Always maintains proper staffing levels to ensure cleanliness and operational standards are met through scheduling and managing on-call employees.
• Directly oversees all day-to-day activities associated with cleaning, pressure washing, window cleaning, and common area upkeep.
• Ensures compliance with all safety regulations and cleaning standards.
• Exhibits a professional and courteous demeanor with all stakeholders and site visitors.
• Acknowledges, greets, and interacts professionally with property staff and guests, using appropriate protocols.
• Assists management teams with special cleaning or maintenance requests as needed.
• Ensures that his team maintains a neat and orderly janitorial closet and storage areas at all times, free of debris and hazards.
• Completes any required end-of-shift documentation and ensures proper transfer of responsibilities to the next shift.
• Ensures all common areas, including sidewalks, lobbies, restrooms, and public spaces are kept clean and presentable.
• Helps with setup and breakdown for events or public gatherings when required.
• Controls cleaning supply inventory and ensures safe and proper use of cleaning chemicals.
• Reports to work on time, and notifies manager if you will be late or absent.
• Notifies management of any situation that may require their attention.
• Completes incident forms when necessary and relays all information regarding facility concerns to your manager.
• Ensures that the janitorial team is following all cleaning schedules and checklists accurately.
• Explains cleaning procedures and schedules to staff members and ensures compliance.
• Documents and reports any safety hazards, maintenance issues, or damages.
• Maintains a safe, clean, and neat work environment by following standards and procedures.
• Attends meetings that impact janitorial operations.
• Completes small maintenance or cleaning tasks according to the company's maintenance checklists.
• Fills in for front-line custodians during their absences.
• Promptly addresses and resolves cleanliness concerns in a first-class manner that is consistent with guidelines established by the ParkX Management Executive Team.
• Walks assigned properties daily and keeps a running list of maintenance and janitorial items.
• Resolves concerns that are escalated to his/her attention by front-line associates.
• Maintains equipment through regular maintenance and preventative care.
• Manages scheduling, payroll, deployment, supervision, training, and discipline of janitorial staff.
• Is available for weekend and after-hours work, particularly during events or peak periods.
• Performs other duties as assigned.

Skills, Knowledge and Expertise

• High School Diploma or Equivalent
• Minimum of 5 years of janitorial services management.
• Valid driver's license without major violations
• Flexibility to work after hours and weekends for events
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision
• Outstanding mentoring, coaching, people and time management, and leadership skills

o Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere

o Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition

o Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all

o Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook

• Exceptional oral and written communication, active listening, and organizational skills
• Ability to demonstrate flexibility in dealing with complex problems or organizational change
• Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
• Ability to effectively present information and respond to questions from senior and executive level management
• Strong budgeting & financial skills