Amazon

DESCRIPTION

The Data Center Infrastructure Operations Engineer (DCIO Engineer) is a key member of the Data Center Infrastructure Engineering (DCIE) team within Amazon Operations Technology Infrastructure Engineering (OTIE). This role is responsible for on-call operations, troubleshooting, lifecycle management, remediation efforts, and infrastructure support for Amazon Fulfillment Centers (FCs) worldwide.

DCIO Engineers work closely with TPMs, DCIE Engineers, and Field IT teams to maintain high availability, reliability, and performance of mission-critical IT infrastructure, including MDFs, IDFs, UPSs, ATSs, PDUs, and structured cabling.

Key job responsibilities

Operations & On-Call Support

• Serve as primary on-call support for DC infrastructure incidents, responding to high-severity issues (Sev1/Sev2) and troubleshooting failures in MDF and IDF environments.
• Provide technical troubleshooting and resolution for power, cooling, and networking infrastructure, ensuring rapid recovery and minimal downtime.
• Collaborate with Field IT, Contingent Workers, and facility teams to diagnose and address infrastructure issues across multiple fulfillment center sites.
• Configure, maintain, and monitor DCIM and power monitoring systems to proactively detect and prevent infrastructure failures.

Lifecycle Management & Remediation

• Lead lifecycle replacement projects for aging infrastructure, including UPS, PDU, HVAC, cabling, and rack refreshes.
• Execute remediation efforts for non-compliant, aging, or underperforming infrastructure based on audit findings and risk assessments.
• Work with vendors, TPMs, and engineers to plan and execute upgrades while minimizing operational disruption.

Project & Deployment Support

• Assist TPMs with deployment projects, ensuring new infrastructure meets Amazon standards and compliance requirements.
• Support design reviews, BOM validation, and implementation guidance for new MDF/IDF builds and network expansions.
• Validate post-build infrastructure performance, ensuring compliance with engineering specifications and audit readiness.

Standardization & Documentation

• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and operational best practices.
• Document incident resolution steps and contribute to a knowledge base for improving response times and reducing recurring failures.
• Ensure all deployed infrastructure aligns with DCIE design standards and Amazon best practices.

Collaboration & Continuous Improvement

• Work closely with DCIE Engineers, TPMs, SDEs, and Field IT teams to identify and resolve systemic issues.
• Provide feedback to engineering and automation teams to improve monitoring, alerting, and predictive maintenance capabilities.
• Participate in root cause analysis (RCA) efforts, identifying trends and proposing infrastructure improvements.

A day in the life

As a DCIO Engineer, you’ll start your day triaging Sev1/Sev2 infrastructure alerts, coordinating with Field IT to restore service quickly. You’ll troubleshoot UPS, cabling, or HVAC issues, lead lifecycle replacements, and support remediation of non-compliant infrastructure. Between incidents, you'll review post-build audits, validate new deployments, and update SOPs. You’ll collaborate with TPMs, engineers, and vendors to improve system uptime, ensure compliance, and support ongoing infrastructure projects—balancing real-time operations with long-term reliability and standardization.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations. Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency. Through automation, predictive analytics, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon’s rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability objectives.

BASIC QUALIFICATIONS

• 3+ year of experience in data center operations, IT infrastructure, or network engineering.
• Hands-on experience with UPS, ATS, PDU, HVAC, structured cabling, and fiber optics.
• Strong troubleshooting skills in space, power, cooling, and network infrastructure.
• Experience supporting high-availability IT environments with 24/7 operations.
• Ability to work in a fast-paced environment, managing multiple priorities effectively.
• Strong documentation and process development skills.
• Must obtain the BICSI DCDC certification within the first six months of hire.

PREFERRED QUALIFICATIONS

• Experience with DCIM platforms, power monitoring, and predictive maintenance tools.
• Knowledge of network architecture, structured cabling standards (TIA-942, BICSI), and low-voltage power systems.
• Familiarity with Amazon IT infrastructure and fulfillment center operations.
• Certifications such as BICSI, RCDD, or Uptime Institute Accredited Tier Specialist (ATS) are a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.