Ametek

Your Responsibilities:

• Receiving and handling IT issues and service requests via ticketing system
• Perform regular server maintenance and support server infrastructure (Windows)
• Performing initial troubleshooting and resolution
• Collaborate closely with First Level Support, internal departments, and external service providers
• Assisting users with hardware and software problems
• Documenting requests and solutions in our ticketing system
• Installing and configuring workstations and peripheral devices
• Support rollouts, updates, and IT-related projects

Your Profile:

• Completed vocational training in IT (e.g., IT specialist for system integration) or a comparable qualification
• Experience in IT support, ideally in second level
• Solid knowledge of Windows client/server environments, Microsoft 365,Intune, networking technologies
• Strong service and customer orientation, as well as excellent communication skills
• Team player, reliable, and structured work approach
• Fluent in English (mandatory), German is a plus