Stafford County Public Schools

Job Title: Network Technician

Department: Instructional Technology and Information Services

Pay Grade: A07E

Work Calendar: 12 month

FLSA Status: Exempt

GENERAL PURPOSE

Under the supervision of the Director of Network Systems, the Network Technician serves as a member of the team responsible for the administration and maintenance of technology systems and services for Stafford County Public Schools (the “School Division” or “SCPS”).The Network Technician performs key roles in district-level system administration, maintenance of server and network infrastructure, provides technical support for technicians and end users, and assists with the documentation and training of SCPS technology systems.

MAIN JOB TASKS AND RESPONSIBILITIES

System Support

• Act as a systems administrator for key district technology systems including identity management and various endpoint management systems.
• Troubleshoot technology issues, follow-up with affected staff, and coordinate with support vendors as required.
• Perform user account and group administration for on-premises and cloud-based directory services.
• Work as a part of the IT engineering team to manage and maintain the division’s server and network infrastructure.
• Prioritizes, schedules, and responds to work requests in a timely manner.
• Assist in the creation and maintenance of documentation for SCPS technology systems.
• Assist with technician and user training on SCPS technology systems.

Support and demonstrate core values of Instructional Technology and Information Services

• Engage in ongoing professional development relevant to position.
• Respond promptly and thoroughly to written and oral requests for information.
• Maintain a clean, neat appearance, appropriate to position.
• Maintain a record of appropriate attendance and punctuality.
• Serve as an optimal role model for students, colleagues, and the general public.
• Work in close harmony with colleagues, supervisors, and co-workers.
• Comply with all District and School policies and regulations, including but not limited to guidelines for confidentiality.
• Perform other related duties as required/assigned.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• CompTIA A+ or equivalent experience required
• CompTIA Network+, Linux+, Microsoft Certified Desktop Administrator, Google Workspace Administrator, or other comparable industry certification in network or systems administration required.
• Minimum of three (3) years’ experience in network, device, and/or user system administration

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge
  • Endpoint management systems
  • Network, server and infrastructure monitoring systems
  • TCP/IP networking
  • Wireless networking
• Skills
  • Write and maintain technical documentation
• Abilities
  • Effectively research technical issues and implement solutions.
  • Perform user and group administration for on-premises and/or cloud-based directory services (e.g. Active Directory, LDAP, Google Workspace, Office 365)
  • Work cooperatively in a team environment to meet goals
  • Organize and perform work independently
  • Work on multiple projects while meeting all deadlines
  • Show sustained effort and enthusiasm in quality and quantity of work

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work environment is primarily inside and the noise and temperature levels are moderate.
• The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The following physical and mental abilities are representative of those expected to complete the essential functions of the job: standing for prolonged periods; sitting for prolonged periods; operating motor vehicles or heavy equipment; moving the hands, wrists, or fingers repetitively; moving with force on the back or lower body repetitively; feeling, grasping, or holding objects by hand; identifying colors visually; identifying objects in low light or distant conditions; communicating via spoken language; communicating via written language; perceiving sounds; making decisions using logic and rational thinking.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations shall be made, as required by law, to enable individuals with disabilities to perform the primary job functions herein described.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this job description.