Oracle

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Key

Responsibilities

Provide implementation services to new and existing customers

• Document and validate customer’s business requirements and map to NetSuite functionality
• Configure/customize NetSuite application to meet customer’s business requirements
• Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
• Attend internal project meetings and provide status on progress of activities and deliverables

Provide Sales / Account Management support

• Support the sales cycle through solution review and feedback, and assistance with scoping and estimation

Contribute to internal PS initiatives

• Document solutions and contribute to solutions repository
• Document Best Practices and share with PS practice
• Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
• Participate in Continuing Education sessions
• Be fully versed on functionality released with each new product upgrade.

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Documents, troubleshoots and escalates Support issues outside defined parameters
• Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
• Ability to document reusable solutions
• Exercises judgment within defined procedures and policies to determine appropriate action
• Understands theories, concepts, principles, and techniques to handle most situations without guidance
• Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
• Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

• Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities
• Independently organizes and performs most work required within area

Decision Making

• Ability to influence customers to modify current business practices, as required
• Ability to manage scope and expectations with the customer
• Generally receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager), and Manager
• Engages in the Sales / Account Management process with little or no guidance from Management.

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders
• Ability to work within project teams, and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources

Soft Skills

• Demonstrates full competence in business function
• Ability to manage multiple projects

Technical

Skills

• Demonstrates exceptional financial and business skills.
• Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
• Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
• Pre-sales consulting experience

Education

• Bachelor’s degree, preferably in Accounting or Management Information Systems
• Master’s degree or post graduate coursework preferred

Professional Experience

• 8+ years’ experience in systems applications consulting with a consulting firm or software provider
• 3+ years in Consultant role with NetSuite Professional Services

Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.