Salesforce

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touch points.

We are looking for a VP User Experience to lead the Salesforce Platform portfolio. You'll get to work with some of the best and brightest. You'll find startup-like scrum teams, a strong desire to bring consumer-grade innovation to the enterprise space, and the opportunity to deliver great experiences to millions of end-users. And you'll have a great experience in the process. The VP of User Experience will be a key member of the Customer 360 Platform UX leadership team, helping us continue to grow Salesforce as a leader within the broader UX field - across thought leadership, recruiting, talent development and design best practices. This role will also sit on the Cloud's executive team to help drive product strategy and ensure that our users are represented in a design-led approach to product development.

The Salesforce Platform is the intelligent core of our ecosystem. It combines Trusted Services, modern Developer Tooling, and intuitive Admin Solutions to power the low-code, pro-code, and AI-augmented capabilities our customers rely on. This powerful mix lets Salesforce customers, partners, and developers quickly build, deploy, and scale highly specialized, AI-powered applications that drive unique business outcomes. Our customers depend on the platform to achieve value from Salesforce, transforming their data into a competitive advantage.

You'll lead a large, talented team of product designers, cultivating a culture of innovation, collaboration, and user-centricity with a strong focus on responsible AI design patterns for admins and developers. As a key advocate for user experience, you'll partner closely with product management, engineering, and executive leadership to define and deliver AI-powered experiences that set new industry standards.

Responsibilities:

• Define and Evangelize UX Vision & Strategy for AI-Powered Platforms: Develop and articulate a compelling UX vision and strategy for the Salesforce Platform that anticipates the evolving needs of AI-driven enterprises. Ensure the platform's user experience facilitates the easy creation and consumption of intelligent, bespoke solutions.
• Lead Responsible AI UX Design: Guide the team in designing user experiences that not only leverage AI effectively but do so ethically, transparently, and with a focus on trust and user control.
• Empower Low-Code and Pro-Code Solution Creation: Ensure the platform's UX empowers both admins with low-code tools and developers with pro-code tooling to efficiently configure, customize, and build truly bespoke applications that meet unique customer needs, leveraging AI where appropriate.
• Simplify Complex AI Interactions: Work with the AI Platform to design intuitive ways for users to interact with, train, and leverage AI models and insights deeply integrated into the Salesforce Platform's end-to-end workflows.
• Partnering with other UX leadership to execute across UX, Product and Engineering teams
• Recruiting, nurturing and retaining best-in-class global talent

Required Skills/Experience:

• Proven track record of success in defining and delivering complex enterprise-grade software products, ideally within a platform or ecosystem context. This includes a deep understanding of developer experience (DX), as well as a strong grasp of AI/ML concepts and their application in UX.
• Demonstrated experience setting UX vision and driving innovation in technical domains, with the ability to lead global teams to execute and optimize
• Leads and develops people, sets the pace and people naturally flock to them as a leader
• Makes hard decisions and is accountable for them even when the outcome is negative
• Very strong presentation and storytelling skills
• Understanding of key business metrics and data and how it connects to design
• Excellent cross-disciplinary collaboration skills and strong organizational agility
• Deep understanding of user-centered design principles, methodologies, and best practices, including principles of responsible AI design.
• 10+ years in the field and 5 years in a senior team leadership role

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $281,000 to $449,600.

For California-based roles, the base salary hiring range for this position is $307,100 to $491,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.