Republic National Distributing Company

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation’s largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Summary

RNDC is looking for an Innovative and Energetic IT Support Manager to join our Amazing RNDC team. The IT Support Manager oversees and ensures compliance with IT Support Management procedures. This role will partner with Development, Quality Assurance, Technical, and Business teams to lead a compliant and sustainable process. Assist in the management of the IT Support (product, project, development) management life cycle and where necessary introduce systems to help teams manage with the goal of reducing implementation risk to the organization.

In this role, you will

Supervisory Responsibilities:

Responsible for overall direction, coordination, and evaluation of department Associates. Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance and talent development; rewarding and disciplining associates; addressing complaints and resolving problems.

• Facilitates and coordinates gathering of information that results in the definition and documentation of business objectives, requirements, and processes.
• Provide functional leadership and mentorship on IT through reliance on techno-functional knowledge of IT technical architecture.
• Manage and drive customer expectations as well as functional team member focus to successfully execute on Company priorities.
• Build, develop and cultivate direct reports and overall team to foster a culture of continuous improvement and professional growth.
• Reviews and prioritizes enhancement requests, analyzes their necessity, and follows through with implementation
• Interfaces between technology, and support teams through developing and improving relationship between the business and IT
• Establishes team goals, objectives, and accountabilities and works with team members to identify individual goals, objectives, and accountabilities.
• Leads in writing and reviewing IT specifications and design reviews
• Ability to create and assist with the creation of project work breakdown structures

What you bring to RNDC

Bachelor’s degree from a four-year college or university, preferably in a technical area. IT Infrastructure Library (ITIL) certification preferred. Experience working in wholesale or retail industry preferred. To perform this job successfully, an individual should also have the following: Minimum of 5 years of experience with IT Operations, IT Production Support, or Change Management. Experience with Process Improvement Methodology including defining and documenting workflow. Experience with Change Management tool and workflow; ServiceNow experience is strongly preferred. Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner. Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives. Mandatory: AWS Cloud, Service Now, Microsoft, Cisco, Aruba, Layer3 Routing, LAN/WAN Hardware, ERP, Data Warehousing (SQL and/or No-SQL DBs), Data Integration (Informatica or similar integration platform), SQL

What's in it for you

• 401(k) with company matching
• Medical, dental and vision benefits*
• Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregiver leave
• Fertility benefits
• Paid training
• Company paid life insurance, short-term disability, and company-paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates
• Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility

COVID-19 considerations:

We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring

• Bachelor’s degree
• Previous experience in the Wine and Spirits industry
• WSET certifications
• Hybrid Cloud, Warehouse Automation (Operational Technology), SilverPeak, SD-WAN, Palo Alto, Project Management, Data Centers, Understanding of ITIL practices
• DevOps and CI/CD platforms (Git, Jenkins, Code Deploy, etc.), Data Lake (Hadoop, AWS

Compensation

This compensation information is a good faith estimate and provided in accordance with Maryland state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $126,400.00 up to $180,600.00. The salary is an estimate based on an applicant’s skills and experience.

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applicantaccommodation@rndc-usa.com.