Kaseya

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Manager, Global Data Center Lab Infrastructure

LOCATION - Breinigsville, PA (US East Data Center)

SUMMARY

The R&D Labs Manager will

We are building a new global Lab team to support and enhance our Data Center infrastructure, and we need a strong leader to shape it from the ground up. As the Manager, Global Lab Infrastructure, you will have end-to-end ownership of our Lab environment, supporting all equipment needed by teams ranging from Product QA to Sales and Support. You will lead a growing team of technicians, ensuring the Lab is operationally sound, scalable, and secure.

This is a rare opportunity to define the vision and strategy for a mission-critical function while building a high-performing global team. You will balance hands-on infrastructure expertise with strategic leadership —guiding day-to-day operations, driving long-term strategy and improvements, and positioning the Lab as a key enabler for company-wide innovation.

This role will require some initial domestic and international travel to consolidate existing Lab environments and establish a unified operational framework.

Does This Describe You?

You’re a strong leader with a team player attitude who can lead their team to take on a challenge.

JOB SUMMARY

• Strategic Leadership: Build and lead a team of Lab technicians, setting clear objectives and defining processes to ensure smooth daily operations.
• Infrastructure Oversight: Manage the Lab’s computing infrastructure (VMWare, Hyper-V, Openstack, server hardware, storage, networking) to support testing and development needs.
• Operational Excellence: Develop and enforce IT policies and best practices to ensure system reliability, security, and efficiency.
• Incident Management: Provide hands-on support for high-priority incidents and disruptions, coordinating a 14x5 support structure with on-call escalation.
• Project Delivery: Oversee the planning and execution of Lab technology projects, including resource allocation, effort estimation, and delivery timelines.
• Hardware Management: Manage the full hardware lifecycle, including provisioning, inventory, and decommissioning of all Lab equipment.
• Cross-Functional Collaboration: Act as the primary liaison between the Lab team and other internal departments (Engineering, QA, Sales, Support) to align Lab capabilities with business needs.
• Security & Compliance: Ensure Lab systems meet security standards and lead incident response when necessary.

About You

• Proven experience leading technical teams and defining operational strategy.
• Strong technical background in data center infrastructure, including server hardware, and network topology.
• Working knowledge of computer and server operating systems, including VMWare, Hyper-V, Mac OS, Linux, Windows.
• Excellent communicator with the ability to engage both technical teams and business stakeholders.
• Willingness and ability to travel both domestically and internationally to support the consolidation of and continued support of global Lab environments.
• Problem solver with the ability to prioritize competing demands and drive value for the business.
• Passionate about building high-performing teams and developing talent.
• 5-10 years of experience in data center or Lab infrastructure management.
• Bachelor’s degree in information technology or a related field or equivalent experience.

Bonus Points

• Experience managing globally distributed teams.
• CompTIA Linux+, Network+ or equivalent

Why join us?

This is more than just a management role. It is a chance to build something new. You’ll have the autonomy and support to define the Lab’s future, shape a growing team, and make a direct impact on how we deliver products and services globally.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.