Manulife Financial

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We are seeking an enthusiastic Associate Salesforce Administrator to join our Global Operations Command Center (GOCC) team at MBPS. In this crucial role, you will ensure the seamless operation of Manulife’s infrastructure and IT services by efficiently managing events, incidents, and service requests on a 24/7/365 basis. Have the skills and knowledge for the job? Learn more about the opening below!

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Administer, troubleshoot, and maintain the Salesforce platform on a daily basis.
• Create and manage users, roles, profiles, security settings, custom objects, and fields.
• Develop and document operational processes and procedures related to Salesforce.
• Provide technical support and training to end-users to enhance Salesforce usage.
• Collaborate with Developers/Application teams for 24/7 monitoring and basic troubleshooting.
• Execute Site Switches, Org Migrations, and Instance Refreshes.
• Implement system changes such as Salesforce Seasonal Releases and Key Management and Rotation.

Qualifications:

• Bachelor’s Degree in Computer Engineering, Information Technology, or a related field.
• 1-3+ years of Salesforce Administration experience
• Experience in Incident, Change, and Problem Management.
• This role requires office-based shifts as part of a 24/7/365 operation.
• Shift patterns feature 8-hour shifts alternating between morning, mid and night shifts monthly.
• Minimum Skills to Hire/Must Haves:
• Deep understanding of the Salesforce CRM platform and its functionalities.
• Strong analytical and problem-solving skills.
• Effective communication skills with both technical and non-technical stakeholders.
• Familiarity with Salesforce best practices and security guidelines.
• Experience with data management, reporting, and analytics.
• Knowledge of Observability and AIOps tools such as Moogsoft.
• Experience with Service Management Tools like ServiceNow and xMatters.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office