North Carolina State University

Posting Number PG193842EP

Internal Recruitment No

Working Title Linux Desktop Support

Anticipated Hiring Range $70,949 - $75,000

Work Schedule 8am - 5pm or 9am - 6pm, Monday - Friday (Position requires the employee to report onsite)

Job Location Raleigh, NC

Department Electrical and Computer Engineering

About the Department

The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.

Essential Job Duties

We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently.

We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you. Apply now to join our dynamic team!

Responsibilities include but are not limited to:

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

Other Responsibilities

• Other duties as assigned

Minimum Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Other Required Qualifications

• Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux.
• In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting.
• Experience with hardware troubleshooting, including desktops, workstations, and laptops.
• Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls.
• Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus.
• Previous experience within an academic institution or national research lab.

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required No

Commercial Driver's License required No

Job Open Date 12/09/2024

Anticipated Close Date Open until filled

Special Instructions to Applicants

Applicants should submit a resume, cover letter, and names and complete contact information of at least three (3) professional references, including email addresses and phone numbers.

Position Number 00060308

Position Type Exempt Professional Staff

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Department ID 140401 - Electrical & Computer Engineering

EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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