Patterson Companies

Job Summary

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.

This position is in-person at our San Antonio office location Monday through Friday, 8AM-5PM.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative

• Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
• Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities
• Gain understanding of and adhere to Accounts Receivables policies and practices
• Run sales reports for all sales activity.
• Monitor scheduled shipment dates to ensure timely delivery
• Verify price and terms in accordance with standard procedures and customer profitability profiles
• Multitask and work within multiple computer systems and communication platforms simultaneously

Customer Relations

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion

Generate Sales

• Make regular outbound calls to assigned customers/territories
• Generate new and repeat sales by providing product and technical information to customers in a timely manner
• Identify customer requirements and expectations in order to recommend specific products and/or solutions
• Use appropriate selling tactics such as up-selling and cross-selling when needed.
• Educate customers about product features and benefits to grow sales and improve customer satisfaction
• Generate referrals from current customers and manufacturers’ representatives.
• Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition
• The Inside Sales Representative may perform other duties as assigned

Job Qualifications

Required Qualifications

• Associate’s Degree, or equivalent work experience
• Exceptional customer service and organization skills
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Bachelor’s Degree in Business or equivalent combination of education and experience
• Inside sales experience; previous success exceeding sales goals is a plus
• Proficiency in SAP

Working Conditions

Physical Demands

• Lifting or Carrying, occasional, up to 25 pounds
• Sitting or Standing, majority of work day

Environmental Factors

• Operate a computer of other office devices
• Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information
• Reading and sight, requires frequent review of customer information

Travel and On-call

• This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunity