Hartford Healthcare

Primary Location

: Connecticut-New Britain-100 Grand Street New Britain (10126)

Job

: Health Professionals

Organization

: Hartford HealthCare Medical Group

Job Posting

: May 20, 2025

HHMG Patient Service Coordinator (PSC) Float Team Virtual Hiring Event - June 3, 2025 - (25157117)

Description

HHMG Patient Service Coordinator (PSC) Virtual Hiring Event - June 2nd - 11-1p & 3-5p

HHMG Float Team is hiring for PSC's in the Central, East, Fairfield and Hartford Region. Travel is required within the region.

If you're interested in being considered for an interview at this upcoming hiring event, please apply today!

Not quite sure which specialty sparks your interest? Join our team of Medical Assistants and Patient Service Coordinators who support various specialties as they float throughout the region, coverage includes Urgent Care and Primary Care. There’s so much to learn in our ambulatory sites. Our Patient Service Coordinators manage patient appointments from check in to check out.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Other Locations

: Connecticut-Hartford-85 Seymour Street - HHMOB (10117), Connecticut-Waterford-5 Dayton Road Waterford (10535), Connecticut-Wilton-50 Danbury Road Wilton (10562), Connecticut-Bridgeport-St Vincents Medical Center (10427)

Regular

Standard Hours Per Week: 40

Schedule: Full-time (40 hours)