Beacon Health System

Summary

Reports to the Director, Information Systems. Responsibilities include the management of computer applications, which includes project planning and implementation, training, quality assurance, maintaining security, troubleshooting and acting as a liaison with end-user departments. Performs the Essential Functions of the Systems Analyst position as required.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages all activities of the Applications Analysts (i.e., implementing computer applications, training department end-users, conducting quality assurance activities and maintaining security) and ensures the effective utilization of computer capabilities by:

• Establishing and maintaining standards for quality, efficiency and timeliness.
• Scheduling the workload of the Applications Analysts in accordance with the priority guidelines set by the Director. Communicating with the Director regarding any concerns or problems.
• Recruiting, hiring, evaluating, coaching and, if necessary, disciplining assigned staff.
• Planning and coordinating ongoing training for assigned staff. Also ensuring a comprehensive orientation and training for new staff.
• Providing ongoing technical guidance and assistance to assigned staff.
• Ensuring that the staff of end-user departments are trained in the use of Memorial Hospital's computer systems (using verbal, written or demonstration methods); also evaluating the results of the training.
• Coordinating the quality assurance of software through the utilization of life-like test scenarios, inputting to the computer test input; also verifying the test results.
• Overseeing the resolution of problems with the financial software.
• Overseeing system security for software users to ensure appropriate password/user-class combinations; also reviewing sign-off sheets and security logs.
• Monitoring all projects and work assignments in progress and providing periodic status reports to the Director.
• Overseeing the communications between assigned staff and the representatives of various end-user departments regarding computer programs.

Establishes and maintains up-to-date knowledge regarding the business needs of end-user departments and serves as a liaison and facilitator by:

• Facilitating the effective utilization of computer capabilities.
• Acting as a liaison and facilitator with end-user departments regarding computer applications and troubleshooting/documenting problems with software and recommending changes and solutions. Also ensuring the timely delivery of solutions which meet their needs in the most effective and efficient manner.
• Communicating with appropriate management personnel from various end-user departments regarding their business needs, etc. Also maintaining communications with end-user departments (and other Information Systems staff) regarding information that could impact their respective area.
• Establishing the communication systems and procedures necessary to maintain a high level of coordination with the various end-user departments. Also ensuring there are adequate systems and procedures in place to receive input on end-user department satisfaction.

Supports the Information Systems department by:

• Providing excellent customer service at all times. Also communicating with customers and other staff members in a courteous, responsive and helpful manner.
• Ensuring that information (for example, pertaining to an end-user department's specific business needs) is shared with the appropriate staff in a timely manner.
• Seeking possible opportunities to more effectively utilize BHS computer capabilities; also communicating with the Director regarding these possible opportunities.
• Performing the Essential Functions of the Applications Analyst position as required.
• Maintaining Department records, reports and files as required. Also ensuring that assigned staff fulfill their responsibilities according to established departmental policies and procedures.
• Working cooperatively with other department staff on a variety of projects.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Assisting in the care and maintenance of Department facilities, equipment and supplies.
• Participating on committees as requested.
• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's Degree in Computer Science or a related field from an accredited college or university; or through technical (and on-the-job) training combined with multiple years of closely-related experience. Three to five years of progressively-responsible experience in project management and system implementation is required. One to two years of supervisory/managerial experience is preferred. Preference will be given to candidates with training and experience with those software and hardware products regularly used by Beacon Health System (BHS).

Knowledge & Skills

• Requires a high level of technical skills/knowledge (for example, computer programming skills) related to various computer software applications used at BHS. Also requires the supervisory/management skills necessary to effectively supervise assigned staff.
• Requires a solid understanding of the Hospitals' patient care areas (i.e., Nursing, ancillary departments, Access Services and Records Management) and how they interact with each other in a computerized environment.
• Requires a solid understanding of financial software applications and their use in such areas as Finance, Patient Accounting, Payroll and Human Resources.
• Requires a solid understanding of Information Systems departmental policies, procedures and practices.
• Requires the organization, planning, analytical and problem-solving skills which are necessary to plan and estimate project activities and time lines and identify and resolve problems and deliver viable solutions.
• Demonstrates the strong interpersonal and communication (both verbal and written) skills necessary to build and maintain effective working relationships and deal effectively with vendors and all levels of BHS staff. Also requires the ability to disseminate information in a clear and concise manner to all levels of staff.

Working Conditions

• Works in an office environment.
• May experience some mental/visual fatigue due to continued use of computer equipment.

Physical Demands

• Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, etc.) to perform the essential functions of the position.