Anderson Healthcare

Salary Range

$27.87 - $46.07 Hourly

JOB SUMMARY:

This position will support, coordinate and maintain various revenue cycle databases and dictionaries for both internal and vendor applications. This person will be responsible for testing and validating system updates for those supported applications to ensure data integrity and accuracy, as well as, but not limited to, maintaining a comprehensive understanding of the Revenue Cycle process from Registration, to HIM, to Accounts Receivable. Responsible for working help desk tickets as assigned, as well as maintaining appropriate system documentation for those applications.

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SERVICE AND QUALITY STANDARDS:

Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

JOB RESPONSIBILITIES:

1. Works well under stress or tight deadlines and remains flexible to changing systems and processes.
2. Approaches problems analytically, using good judgment, common sense, and technical knowledge when problem solving.
3. Updates application databases and dictionaries as needed or as directed by the Revenue Cycle Applications Manager
4. Ensures testing of all updates/new releases for the applications for which they have responsibility is completed
5. Documents, communicates and follows-up on all reported problems, enhancement requests, and system change requests.
6. Works with HIM Director and Manager as needed for assigned applications and needs
7. Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies.
8. Attend meetings as needed to provide assistance to hospital leaders on the use and/or development of assigned applications.
9. Work with Home Health Care as needed to ensure stable financial systems
10. Oversee billing issue reconciliation and participate in process changes as needed
11. Works with other analysts to assure that a consistent approach is followed throughout all clinical and financial applications, including Ambulatory
12. Works with technical staff to help resolve hardware and network problems impacting assigned applications. Presents unresolved hardware/software problems to Technology Manager for resolution.
13. Assist in the communication across all impacted areas to ensure effective and efficient goals, scope, progress and completion of continuous improvement projects
14. Takes equal amounts of after-hours and weekend “call” with other “front call” staff.
15. Other duties as assigned

EDUCATION REQUIRMENTS AND OTHER REQUIREMENTS:

Education Level:

Bachelors of Science with 3 years of hospital IT experience or

Bachelor’s degree in Healthcare Analytics or similar related healthcare field

Experience Requirement:

• Ability to analyze and interpret common medical coding issues
• Ability to multi-task independently and collaboratively in a fast-paced environment
• Strong problem solving, organizational and decision-making skills
• Strong understanding of hospital Revenue Cycle operational workflows
• Strong attention to detail with good analytical skills
• Must have strong written, verbal and communication skills
• Must be familiar with hospital billing
• Knowledge of coding, Accounts Receivables, and Registration

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