Press Ganey

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

We are searching for curious, detail-oriented technical expert with exceptional time management and multi-tasking skills.

We are looking for someone who is a team player and can also take the initiative to work independently when needed. They should be driven to find the most appropriate solutions for any given problem.

We need someone who is passionate about sharing ideas and continuous learning, committed to helping our clients gain the most insight from their surveys and other data.

• Ensure high-quality and efficient production of all survey development and related deliverables.
• Review and analyze client-provided materials to fully understand project requirements.
• Identify and address inconsistencies or loopholes between project requirements and provided materials.
• Assist the project manager in preparing technical notes or questions for client clarification.
• Proactively suggest improvements and promote best practices for question types, logic, quotas, survey structure, and data quality.
• Evaluate proposed timelines with available resources and suggest changes when necessary.
• Ensure client expectations align with deliverable capabilities, assisting the project manager as needed.
• Collaborate with the project manager and senior team members to explore custom solutions for unique client needs.
• Think creatively to identify and solve problems during survey planning, development, or fielding.
• Broaden understanding of our platform and escalate issues to the lead programmer when in doubt.
• Maintain and improve project quality and efficiency through code reviews, process improvements, and new technology.
• Keep technical requirements documentation current by maintaining and revising internal and external documents.
• Act quickly to recover project quality and timing when compromised, minimizing damage.
• Serve as a senior escalation point for junior programmers, project managers, and vendors, guiding them on issue resolution and process reinforcement.
• Work with the lead programmer to analyze incidents, implement preventative measures, and introduce new processes and workflows.
• Promote new tools and technologies to help the department overcome obstacles or limitations.
• Innovate by creating scripts/tools to meet client requests and department needs.
• Assist in training and evaluating new and junior programmers by creating guides and conducting training sessions.
• Act as a technical liaison between Programming/Development/SRE and Clients/Sales/Project Managers.
• Set a positive example for team members and foster a collaborative team environment.
• Strive for expertise in online market research and survey methodologies.
• Display ownership, accountability, and pride in your work.
• Take ownership of projects and provide support beyond regular work hours when needed.

Qualifications

• Excellent communication skills.
• Exceptional ability to multi-task and balance multiple projects and priorities.
• Strong understanding of marketing research and its data.
• Minimum of 3 years’ experience programming surveys on the Forsta Surveys (Decipher) platform.
• Strong problem-solving skills, including the ability to think outside the box.
• Excellent understanding of logic and the ability to identify errors.
• Bachelor’s degree or equivalent experience.
• Strong programming aptitude with a minimum of 2 years’ working experience (through a job, freelance work, or personal projects) in the following:
  • XML
  • Python
  • Linux and Bash
  • HTML, JavaScript, and CSS
  • JS libraries & frameworks such as jQuery, Moment, Angular, React
  • CSS frameworks such as Bootstrap, Materialize
  • REST APIs

Please note that his position is required to work 6PM - 3AM EST

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/