AXA Assistance USA

We are seeking a strategic and experienced Head of Regulatory Oversight and Operational Resilience to lead our efforts in ensuring compliance with relevant regulations and enhancing our operational resilience. This role will work closely with senior management to develop and implement frameworks that mitigate risks and ensure the organization meets all regulatory standards on customer outcome.

You will be based in our Redhill office and work on a hybrid basis. The salary will be circa £65,000 - £70,000 dependent on experience.

What you’ll be doing:

• Develop and maintain a comprehensive regulatory oversight framework to ensure compliance with applicable UK regulations and industry standards on customer outcome for Operations and Operational Resilience.
• Monitor changes under the guidance of Compliance second line of defense in regulatory requirements and assess their impact on the operations organization, providing timely guidance to COO
• Lead the operational resilience strategy, ensuring the company’s ability to respond effectively to disruptions and maintain business critical services in line with the defined tolerance
• Collaborate with various departments to identify, assess, and mitigate potential risks to operations and compliance
• Conduct regular operational audits and assessments to evaluate the effectiveness of regulatory and operational resilience frameworks
• Provide training and support to staff on regulatory requirements and best practices for operational resilience
• Serve as the primary point of contact for regulatory bodies and external auditors, ensuring transparent communication and reporting
• Report on compliance and operational resilience metrics to the executive team and the board of directors.

Individual responsibilities/tasks/ Key Result areas

1. Regulatory Oversight

Compliance Framework Development: Design and implement a comprehensive regulatory compliance framework that aligns with UK regulations and industry best practices on customer outcome & operational resilience

Monitoring and Reporting: Continuously monitor changes in regulatory requirements and assess their implications on the organization. Prepare and present compliance reports to senior management and the board.

Stakeholder Engagement: Act as the primary liaison with regulatory bodies, ensuring open communication and timely updates regarding compliance matters. Will act also as a primary support for meeting the FCA requirement

1. Operational Resilience

Resilience Strategy Development: Lead the development and implementation of an operational resilience strategy that ensures the company can withstand and recover from disruptions.

Risk Assessment and Mitigation: Conduct regular risk assessments to identify potential vulnerabilities in operations and develop mitigation plans.

Crisis Management: Oversee the creation and testing of business continuity and crisis management plans, ensuring that all employees are trained and prepared for potential disruptions.

1. Training and Development

Staff Training Programs: Develop and deliver training programs on regulatory compliance and operational resilience best practices for employees at all levels.

Knowledge Sharing: Foster a culture of compliance and resilience through regular workshops, seminars, and updates on regulatory changes and operational strategies.

1. Oversight and Audit

Internal Audits: Plan and execute regular audits to evaluate the effectiveness of the compliance and operational resilience frameworks.

Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of compliance and resilience initiatives.

Continuous Improvement: Identify areas for improvement within regulatory and operational processes and implement changes to enhance efficiency and effectiveness.

What you’ll bring:

• Significant business experience in a variety of roles that bring both commercial, strategic and transformation project delivery experience.
• Evidence of driving commercial value, improving business development processes, business strategy, planning and the tools used.
• Experience of major programme delivery and with a proven ability to bring ideas from conception to delivery, and drive implementation across multiple functions to secure benefits.
• Experience of operating at an executive level in a multinational, complex organisation
• Experience of building a team, leading, and improving an organisation’s capability
• High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business.
• Experience preparing and presenting business reviews and strategic information at an executive level.
• Mindset to create a culture of change and champion it across the business.
• Strong business acumen with an understanding of large financial services organisations and their leverage points
• Resilient and tenacious with a strong propensity to persevere in a fast paced, changeable environment.

What we offer:

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)