Position Summary
The University of New Mexico Comprehensive Cancer Center is looking for an IT Support Tech 2 to join our team (CRTC Information Systems). Under supervision, this position delivers and sets up audio-visual equipment to classrooms, auditoriums, and/or a variety of other locations. Instructs users in equipment operations. Maintains appropriate records to include schedules, invoices, and inventory. Performs equipment troubleshooting, preventive maintenance, and more complex repairs. Records audio and video presentations for end users. Installs, maintains, tests, and repairs computer hardware and software. Candidates should be well versed in hardware, software, and telecom technical support and issue resolution. This technical resource works within a ticketing system to receive, prioritize, document and actively resolve end user help requests, configure and support desktop and laptop computers, provision and manage user accounts among several systems, perform needs assessments, create proposals, and implement solutions. This team member participates as a technical resource in both small and large projects.
The successful candidate must be a self-starter, be able to manage service requests from start to resolution, handle multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. The standard work schedule for this position is Monday – Friday starting promptly at 7am - 4pm with potential adjustment to schedule with early start and late end times under direction of supervisor. This position requires the ability to be at work and be on time, interact in a positive and constructive manner with coworkers, take directions from a lead or supervisor, adhere to policies, procedures, and directives, and participate in a rotating on call/stand by schedule.
DUTIES AND RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
WORKING CONDITIONS AND PHYSICAL EFFORT:
The University of New Mexico Comprehensive Cancer Center is the Official Cancer Center of New Mexico and the only National Cancer Institute-designated Cancer Center in a 500-mile radius. Its more than 136 board-certified oncology specialty physicians include cancer surgeons in every specialty (abdominal, thoracic, bone and soft tissue, neurosurgery, genitourinary, gynecology, and head and neck cancers), adult and pediatric hematologists/medical oncologists, gynecologic oncologists, and radiation oncologists. They, along with more than 600 other cancer healthcare professionals (nurses, pharmacists, nutritionists, navigators, psychologists and social workers), provide treatment to 65% of New Mexico’s cancer patients from all across the state and partner with community health systems statewide to provide cancer care closer to home. They treated almost 15,000 patients in more than 100,000 ambulatory clinic visits in addition to in-patient hospitalizations at UNM Hospital. A total of nearly 1,855 patients participated in cancer clinical trials testing new cancer treatments that include tests of novel cancer prevention strategies and cancer genome sequencing. The more than 123 cancer research scientists affiliated with the UNMCCC were awarded $38.2 million in federal and private grants and contracts for cancer research projects. Since 2015, they have published nearly 1000 manuscripts, and promoting economic development, they filed 136 new patents and launched 10 new biotechnology start-up companies. Finally, the physicians, scientists and staff have provided education and training experiences to more than 500 high school, undergraduate, graduate, and postdoctoral fellowship students in cancer research and cancer health care delivery. Learn more at http://cancer.unm.edu.
See the Position Description for additional information.
Conditions of Employment
Minimum Qualifications
High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
Pay $18.81 - $25.56 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
APPLICANT: Please complete the official application; making sure to include all prior work experience and average hours worked per week. Attach your Current Resume; listing three Professional References. Attach your Cover Letter that details how your experience matches the position as described above; including any Preferred Qualifications.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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