Accor

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for an Assistant Front Office Manager to be part of an iconic London Opening.

Reporting into Front Office Manager, you will provide the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest’s complaints and ensuring issues are adequately resolved in line with exceeding our guest’s expectations.

Specifically as the Assistant Front Office Manager:

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Well developed technical and computer skills.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Who are we looking for?

• Attention to detail
• Previous experience within a luxury hotel industry
• Guest focus
• Team player
• Well-organised.

QualificationsAdditional Information

Why join our Raffles team?

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor’s extensive brand portfolio