Smiths Group

公司描述

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

职位描述

BASIC FUNCTION（基本职能）:

• Responsible for managing overall service order process through SAP, including quotation, cost calculation, service order forecast, order entry, repair sales KPI and service centre inventory management.
• 负责通过SAP管理服务订单的整个流程。整合服务的整个计划流程，同时负责维修分析服务订单的预测，以及订单输机，实现销售KPI， 同时负责库房管理。
• 通过SAP管理维修中心维修订单，熟练使用SAP系统准确、及时录入维修订单。仓库管理，办公室文件整理、归档。参考维修产能状态协助维修中心经理制定维修日计划、月计划，并督促完成。

PRIMARY DUTIES（主要职责）:

• Familiar and utilize SAP to manage service order, including enquiry creation, quotation, price confirmation, returned seal registering, order entry, procurement request release, wok order release, TECO and billing.
• 利用SAP管理服务订单，包括从创建服务订单、报价、确认报价、零件接收、TECO、开发票整个流程
• Be familiar with SAP SM model, ensure data up to date and accurate. Error rate is less than 3%. Using SAP to analyse service KPI.
• 熟练使用SAP SM模块，及时、准确录入维修订单，确保系统数据的准确性。每年度维修订单”系统状态“和“用户状态”错误率不超过3%。通过SAP来分析服务的KPI
• Provide service order output forecast and KPI analysis.
• 熟悉公司维修中心KPI，确保维修订单数据的真实并尽力满足KPI要求。每年度KPI超期不超过5%
• Responsible on tracking service order progress and timly coodinate with related function in order to meet customer needs.
• 负责服务订单的跟进: 维修订单的状态跟进，提醒、配合服务中心经理跟进维修订单进度。配合服务中心经理完成各项维修任务，督促区域销售及时下合同确保WCAO超期订单数量不超过30个，及时收款确保TECO NO BILLING订单的数量不超过30个。质量反馈订单的及时录入及关闭。
• Responsible to update order status and action required during daily accountability meeting.
• 负责在每天的服务晨会与服务团队沟通服务订单的状态和行动计划。
• Work with central operation in Tianjin for the waiting part’s delivery, ensure the parts arrival on time.
• 负责与天津工厂运营团队就零件交付时间进行日常沟通、督促。及时与运营团队及其它各维修中心协调紧急需求及超期需求。确保维修中心OTD数据的持续提升。
• Propose continue improvement ideas based on the gap between service KPI target and actual performance.
• 根据服务KPI，以及与实际情况的差距，督促服务团队改善工作
• Be responsible for service centre inventory management, including daily goods in/out, parts picking for work order, inventory counting, and customer inventory management based on agreement.
• 负责管理库房。每年库存零件至少一次进行100%盘点，达到账实相符率98%以上。及时收货，检查订单到货状态。收货及时率不低于99%，准确出库零件，COGI错误为“0”， 订单出货准确率达到100%。
• Daily team and subsidiary activity administration.
• 服务中心日常的行政工作支持。负责办公区域及库房的5S管理 ; 负责办公区域的卫生，办公室水电费、电话费缴纳，负责分公司报税、营业执照年检。负责办公室文件整理、归档工作。
• Report all kinds of customer complaints to the relevant departments in a timely manner in the form required by the company
• 及时的将各类客诉以公司要求的形式报告给相关的部门。
• Other duties as assigned.
• 公司安排的其他工作。

职位要求

• 本科及以上学历，有机械专业或相近专业的教育背景Bachelor degree or above.Major on Mechanical engineering is preferred
• 至少3年以上机械行业的工作经验 At least 3 years’ experience in mechanical industry
• 熟练使用SAP软件进行订单的日常操作 Good at SAP or other ERP system
• 数据分析技能，能够依据SAP数据做出数据分析 Skill for data analysis.
• 精通EXCEL基本技能 Fluent on EXCEL.
• 熟练使用微软办公软件如 MS Office (particularly Excel), MS Outlook, Fluent on Office, outlook tools
• 能够使用英语作为工作语言进行口头和书面交流Can use English as a working language both in verbal and written.
• 保持与利益相关者良好关系的能力Ability to develop and maintain good relationships with related stakeholders.
• 工作态度热情、积极主动，良好的客户服务意识Enthusiastic working attitude, proactive, good customer service awareness.
• 不计较个人得失，有奉献精神 Dedication regardless of personal gains and losses
• 具有较强的责任心、团队协作精神及抗压能力Responsible, teamwork spirit, able to work under pressure

其他信息

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

我们相信不同的视角和背景是公司繁荣发展的原因。所有合格的申请人将无论种族、肤色、宗教、性别、性取向、性别认同、国籍、经济状况、残疾、年龄或任何其他法律保护的特征，均平等考虑就业机会。我们自豪地成为一个以平等和道德为基础的价值观的包容性公司，在这里我们庆祝、支持并拥抱多样性。 在招聘过程中，无论何时，Flex-Tek, Smiths Group或我们的任何招聘合作伙伴都不会要求支付任何费用以启动参与过程 — 包括但不限于面试或测试。通过我们的职业网站直接申请工作以避免欺诈请求（职业生涯 - Smiths Group plc）。