Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the Role

The Director of Sales is responsible for the management of all sales administration employees and assists the Marketing Director in the leadership of the sales and marketing team. In the Marketing Director’s absence, the Director of Sales will assume delegated authority over the sales and marketing team. You will assist the Marketing Director in achieving business growth and profitability objectives, integration with the hospitality operations departments and development of budgets and business plans. Ensure that all functional areas of the sales administration department and customer service levels are consistent with Four Seasons standards and in compliance with all applicable federal, state and local regulations and as prescribed by the Director of Finance.

What you will do

Reports to Senior Commercial Director

Leads a team of sales managers who are both seasoned and new

Responsible for delivering results in tandem with the resort's revenue goals

Skilled at team building

Emotionally intelligent

Responsible for scheduling, payroll and administration of the group sales team

What you bring

Characteristics we are looking for:

Leadership & Personal Qualities

• A strong person who wants to advance their leadership skills in a supportive environment
• A person who is self-confident
• A leader and mentor
• Brings "Joy" to the equation
• Loves to win
• Someone who doesn't know it all, but is hungry to learn
• Resilient and adaptable to market changes
• Strategic thinker with a vision for long-term growth
• Emotionally intelligent with strong empathy for team members and clients
• Culturally sensitive and respectful of Hawaiian traditions and values
• Possesses authentic charisma that inspires both team and clients
• Demonstrates grace under pressure during high-stakes negotiations
• Balance of ambition and humility

Work Style & Ethics

• One who possesses superior organizational skills
• Unafraid to put in long hours
• A person whose personal motto includes "work hard, play hard"
• Detail-oriented while maintaining a big-picture perspective
• Entrepreneurial mindset with calculated risk-taking abilities
• Creative problem-solver who finds opportunities in challenges
• Proactive rather than reactive in market approach
• Values work-life harmony while meeting demanding sales targets
• Commitment to ethical sales practices and transparency

Communication & Relationship Skills

• A good communicator
• A team player
• Exceptional storyteller who can articulate the unique value of our resort
• Active listener who understands clients' unstated needs
• Skilled networker with connections in luxury travel markets
• Diplomatic negotiator who creates win-win scenarios
• Comfortable building relationships with high-net-worth individuals
• Effective public speaker for industry events and client presentations
• Persuasive without being pushy or aggressive

Industry & Technical Knowledge

• Deep understanding of luxury hospitality market trends
• Experience with premium pricing strategies and revenue management
• Proficiency with CRM systems and sales analytics tools
• Understanding of event planning and group sales for luxury clientele
• Global perspective on luxury travel trends and emerging markets

Knowledge of competitive Maui and Hawaii luxury market landscape is desirable but not a must.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Salary Range: $144,000 - $176,000

Schedule & Hours

• Full time
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

We look forward to your application.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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