Community Health Systems

Job Summary

The Director, Practice Management is responsible for the operational, financial, and clinical oversight of physician practices within the healthcare system. This role ensures optimal resource utilization, efficient service delivery, regulatory compliance, and financial sustainability across all managed practices. The Director collaborates with physicians, hospital leadership, and administrative teams to enhance practice operations, patient flow, and business performance while maintaining a focus on quality care, patient access, and strategic growth.

Essential Functions

• Provides leadership and oversight for physician practice operations, ensuring efficient workflows, staffing, and resource allocation to support high-quality patient care.
• Manages financial performance, including budgeting, billing, collections, expense management, and revenue cycle optimization to ensure fiscal sustainability.
• Develops and implements business plans for practice expansion, new provider integration, and operational improvements in alignment with organizational goals.
• Ensures compliance with regulatory agencies, accreditation bodies, and healthcare laws governing physician practice management, billing, coding, and patient privacy.
• Collaborates with physicians, hospital administrators, and department leaders to enhance patient access, streamline operations, and improve provider satisfaction.
• Oversees strategic planning, long-range forecasting, and performance analytics to identify growth opportunities and areas for process improvement.
• Implements and monitors policies and procedures that align with best practices in clinical operations, patient flow, and practice efficiency.
• Coordinates provider onboarding and credentialing, ensuring smooth integration of new physicians and healthcare professionals into the system.
• Represents the organization in interactions with third-party payers, government agencies, and healthcare networks, advocating for policies that support financial and operational goals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required
• Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field preferred
• 7-9 years of experience in healthcare administration, physician practice management, or outpatient operations required
• 3-5 years of leadership experience managing multi-specialty physician practices or healthcare clinics required
• Experience with financial analysis, revenue cycle management, and provider relations preferred
• Knowledge, Skills and Abilities
• Strong knowledge of practice management, physician operations, and healthcare regulations.
• Expertise in budgeting, financial planning, revenue cycle management, and payer contracting.
• Ability to analyze financial and operational data, identify trends, and implement strategic improvements.
• Strong leadership and interpersonal skills to collaborate with physicians, hospital administrators, and department managers.
• Proficiency in electronic health records (EHR), practice management systems, and healthcare IT solutions.
• Excellent problem-solving, decision-making, and organizational skills to optimize practice performance.
• Strong communication skills to manage internal and external relationships, marketing efforts, and public relations.
• Licenses and Certifications
• Certification in Medical Group Management (CMPE) or Fellow of the American College of Medical Practice Executives (FACMPE) preferred

State Specific Requirements

• Virginia: Active and unencumbered Registered Nurse license preferred.