We are currently seeking a Project Manager to work San Antonio, TX. The Program Manager shall perform the following:
- contingent upon award of contract to ASRC Federal
- Create Project Management weekly status reports, create balanced scorecard, coordinate and plan meetings, including documenting meeting discussions and action items
- Day-to-day oversight of Contractor personnel and SOO performance. The PM shall have full authority to make all commitments and decisions for all elements of the project.
- Proactively address all client concerns to the best of their ability.
- Operate consistent with company values, ethics, policies, procedures, and guidelines
- Manage program risk and communicate accordingly with senior leadership within ASRC Federal
- Provide mentorship to subordinates and take time to work with staff on performance feedback, career growth, and retention activities.
- Work collaboratively with ASRC Federal colleagues on intercompany initiatives, growth-oriented activities, and strategy development.
- Provide a Concept of Operations which includes a roles and responsibility matrix and processes and management controls.
- Report key performance indicators (KPIs) when required by government client.
- Monitor and vendor IT hardware and software End-of-Life/End-of-Support (EoL/EoS) dates for products in preparation for next-gen product procurement and implementation as well as disposition of items projected for EoL/EoS.
- Serve as the Contractor’s primary contact for the Government personnel.
- Conduct conflict resolution and cross-functional management & communication with teams as required.
- Ensure that all necessary operational personnel are available on call for standard working hours and during non‐working hours to meet emergent requirements.
- Track and manage overall project status so that project milestones are met and that change activity is properly documented
- Meets with customer and contractor personnel to formulate and review task plans and deliverable items
Requirements
- Project Management Professional (PMP) certification required
- ITIL 4 Foundation
- Four (4) years of progressive experience managing large IT service contracts.
- Bachelor’s degree and/or equivalency.
- Must have at least a Secret level clearance.
- Must have experience managing Tier 1 through 3 help desk contracts with 50+ staff located geographically across the continental United States
- Must have experience building relationships with government stakeholders, software vendors, and internal senior leadership
Candidates will be subject to a government background investigation and must meet eligibility criteria for access to classified information. U.S. Citizenship is required.
Read Full Description