First Advantage

Roles and responsibilities:

• Performing the role of a Client Coordinator in the areas of BGV related update and progress which includes client relationship management
• Creating/ordering the cases on behalf of FADV on the portal
• Ensuring TAT and SLA is well maintained as per the Client's requirement
• Handling and interfacing the client (from the client's site) for all BGV related processes and resolve queries
• Managing the daily report / dashboard for tracking progress
• Responsible for end-to-end BGV delivery as the Client SPOC
• Building the collaboration and trust with the client for best output

Skills required:

• Exceptional communication skills
• Excellent MS skills
• Presentation skill
• Good English writing / speaking skills to communicate across geography if needed
• Interpersonal skills
• Ownership
• Will be handling the entire background check process including critical stakeholder management
• Should be the bridge and coordinate between FA and Client for accurate and smooth processing of background checks

Year of experience: Relevant years of experience basis the above roles (in BGV) for at least 2-3 years. At least 2 years of experience into customer handling / client handling in addition to BGV experience

Work Location: 1 in Mumbai and 1 in Bangalore

Work mode : Work from office

Qualification: Full-time graduation (any discipline)

Kindly note : Only applicants residing in Mumbai / Bangalore can be considered for screening

We are looking for immediate joiners!!!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.