Birlasoft

Area(s) of responsibility

• 4-6 years development and support project related working experience, at least 3+ Years in Mulesoft and 2+ years in SFDC.
• Hands on with Mulesoft as a developer.
• 2+ years of experience with Integration
• MuleSoft AnyPoint Platform Cloud Hub 2.0 (API Manager, Runtime Manager, Monitoring)
• Maven, Jenkins (or any similar tool), and an overall high-level view of CI/CD.
• Production trouble shooting from logs (Splunk as a plus)
• API Management best practices
• SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI

Essential job tasks

Roles & Responsibilities:

• Manage and configure MuleSoft AnyPoint Platform CloudHub 2.0
• Monitor the health of production MuleSoft applications
• Be L1 support on any issues raised against the various MuleSoft applications
• Assist in the delivery tasks of our MuleSoft DevOps pipeline
• Collaborate with the MuleSoft development team and SFDC RTS team to make sure releases are arranged to have a minimal impact on system availability

Able to manage resolution and response SLAs for production support tickets.