The Vanguard Group

Join a highly engaged and talented team, dedicated to transforming the way our employees engage with HR services and programs. Our team focuses on designing solutions that allow for self-provisioning capabilities for basic needs to complex journeys throughout an employees’ lifecycle.

This role will align to the implementation of our new ServiceNow technology and support ongoing process improvement initiatives driven by user feedback and case data.

This role:

• Leads digital product management activities across the ServiceNow implementation.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience. Leads digital product teams towards best practices and learnings.
• Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new digital products.
• Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience of ServiceNow.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.

Qualifications:

• ServiceNow HR Service Delivery (HRSD) experience required.
• Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.
• Previous experience supporting or leading ServiceNow implementation and/or administration in a previous role is required.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Experience with requirements writing; translating business needs into technical requirements.
• Experience working in an agile environment and aligned tools.

This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA. Relocation assistance is available for this role.

At Vanguard, we're different by design. Since our founding in 1975, we set out to take a stand for our investors. To create a company that puts them at the center of what we do and inspire our crew to work on their behalf. Simply put—at Vanguard, we don't just have a mission. We're on a mission.

Whether we're helping to drive client outcomes, leveraging emerging technology, or implementing strategy, our mission drives us forward. Imagine your future here.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.