Vertiv

POSITION SUMMARY

The Project Manager, Sales Data Analytics will plan, direct, and coordinate alignment on and data impacts of proposed changes to Vertiv’s Global Customer Relationship Management (CRM) system. While actual changes to the CRM system will be managed by the CRM technical team, this role will coordinate with regional Sales Excellence leaders to determine which changes should be implemented, at what level, and to maximize the global data benefit derived from these changes. This role collaborates with regional CRM leaders, regional Sales leaders, as well as global technical and reporting leaders to continuously evolve and align the global CRM platform across regions. The Project Manager leads complex alignment initiatives, coordinates across regional teams to develop best in class customer relationship management and pipeline reporting through the Vertiv CRM platform.

RESPONSIBILITIES

• Achieve regional alignment on proposed changes and coordinate implementation including delivery of structured and clear set of system requirements to minimize impacts at both global and regional levels.
• Exercises curiosity to partner with business and analytics professionals to create CRM solutions that meet business needs and support both short- and long-term data roadmaps.
• Builds rapport with regional sales team leaders and collaborating partner teams to foster inclusive, one-team global culture while respecting regional differences.
• Champion efforts to streamline globally aligned and effective customer selection as well as identification of market verticals and routes to market in a highly matrixed sales environment.
• Collaborate with Data Architects, application partners, and Solutions Engineers on technology both on-prem and cloud, ensuring solutions are scalable, reliable, and secure to ensure alignment with organizational objectives.
• Collaborate with non-Vertiv offices to update CRM integrations.
• Creates and implements roadmaps for major improvements resulting from Global Sales Excellence initiatives, delivering incremental improvements according to plan.
• Owns and schedules cadence meetings to keep all regions/impacted parties engaged, aligned on changes and on track for any deliverables owned at local levels.
• Identifies risks to efforts and executes mitigation strategies, communicating with key parties and escalating to achieve timely resolution.
• Monitors, measures, and communicates progress and adjustments to timelines.
• Oversees regional quality checking efforts to ensure deliverables are as expected in regional and global datasets.
• Supports productive conflict among key parties to ensure fully vetted solutions that provide strong benefit for cost.

QUALIFICATIONS

• 8+ years experience with Customer Relationship Management software preferred experience with Oracle Sales Cloud or Salesforce preferred.
• 5+ years in structured multinational businesses preferred.
• 5+ years of business experience supporting analytics teams preferred.
• Bachelor’s degree or equivalent professional experience.
• Strong written and oral communication skills, particularly in bridging communications across both high- and low-context cultures.
• Experience delivering project outcomes on time in a highly matrixed environment.
• Comfortable with ambiguity and with exercising curiosity to effectively determine and meet needs of key partners

PHYSICAL & ENVIRONMENTAL DEMANDS

• Ability to work in standard office environment.

TIME TRAVEL REQUIRED

• Occasional travel may be required on an annual basis.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.