Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. .

A Customer Business Analyst (CBA) is responsible for accurately processing and managing customer orders from the point of sale through fulfillment. This role ensures timely delivery by collaborating with sales, logistics, and warehouse teams, maintaining detailed order records, and resolving customer inquiries related to order status or potential issues.

Key Responsibilities

Order Processing:

• Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
• Enter orders into the company’s CRM or ERP system, ensuring accurate data entry and compliance with company policies.
• Identify and address potential order discrepancies, coordinating with sales representatives as needed.

Order Tracking & Communication:

• Monitor order status throughout the fulfillment process, providing updates on delivery timelines and any changes.
• Communicate with warehouse and shipping teams to ensure timely processing and dispatch.
• Respond to customer inquiries regarding order status, tracking information, and potential delays.

Issue Resolution:

• Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors.
• Coordinate with relevant departments to address customer concerns and provide effective solutions.

Reporting & Analysis:

• Generate reports on key order metrics, including sales trends, delivery times, and backorder rates.
• Analyze data to identify areas for improvement and recommend process optimization strategies.

Forecasting & Demand Planning:

• Collect, filter, and summarize customer forecasts, often manually in Excel.
• Support demand planning processes and escalate Level 3 order management issues when needed.
• Collaborate with supply teams to confirm product availability and manage supply allocation or remixing.

#LI-LATAM

Job Qualifications

Required:

• High School diploma
• Portuguese Proficiency: C1
• English Proficiency: B2
• Proven experience in Sales Operations or Finance Operations within a BPO environment
• Experience in Sales Order Management
• Excellent communication and interpersonal skills to interact with customers and internal teams
• Advanced Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong analytical mindset with the ability to interpret large datasets and provide insights
• Excellent written and verbal communication skills to effectively convey complex information to stakeholders

Preferred:

• Strong collaboration, problem-solving, and interpersonal skills
• Bachelor’s degree in Business, Finance, or a related field
• Knowledge of industry-specific sales processes and best practices
• Understanding of sales KPIs, methodologies, and order management workflows
• Adaptable and flexible in a fast-paced environment

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.