Telus International

WORK LOCATION: Hybrid in Los Angeles, CA

WORK SCHEDULE: Business core hours, flexibility required

TRAVEL: Flexibility required

JOB STATUS: Full time, regular

START DATE: ASAP

COMPENSATION: $88,000.00 to $110,000.00 USD per annum

Role Summary

As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin.

Main Responsibilities

• Be aware of, and actively seek out opportunities for increasing program revenue
• Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations
• Ability to empathize and respond to customers' needs, problem-solving skills
• Collaborate with our Sales team to ensure Customer Retention and Growth
• While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures
• Collaborate with internal teams to initiate and implement procedural changes and customized workflows
• Own and maintain project financials, including revenue recognition, revenue forecasting and billings
• Optimization through Automation - providing innovative technical solutions to improve process workflows
• Ability to function effectively in a fast-moving, rapidly changing environment
• This role may also manage project coordinator(s) assisting with projects

Minimum Requirements

• 2 - 3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain
• 2 -3 years of experience in Data Collection projects is a plus
• 2 - 3 years of experience in client facing positions, managing clients, vendors and stakeholders
• Ability to handle escalations on the project, assigning priorities and time management
• Must be willing to be onsite a minimum of 3 days per week
• Advanced knowledge of Google Sheets/ Microsoft Excel is a must
• Experienced in project finances (budgets, P&L, GM)
• Top-class communication skills, both written and verbal
• Strong customer service, negotiation and problem-solving skills
• Strong interpersonal and leadership skills
• Experience in data collection and crowd is a plus
• Ability to function productively and proactively in a fast-moving environment
• Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.