Atlanta Habitat for Humanity

Description

Overview: Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton. The ReStore generates revenue through the sale of donated and reclaimed building materials and supplies. All proceeds support Atlanta Habitat’s mission. The ReStore Sales Associate supports Atlanta Habitat’s mission by serving as a point of contact for donors and customers, representing Atlanta Habitat for Humanity as well as the ReStore. Atlanta Habitat is seeking a Sales Associate to support our mission.

Position Summary:

Duties/Responsibilities:

The ReStore Sales Associate is directly responsible for:

• Interacting positively with donors and customers
• Assisting with the retail operation, including operating the Point of Sale (POS) system
• Providing superior customer service to donors and customers
• Processing and pricing of donated items
• Merchandising and displaying items in an attractive, sellable manner
• Gaining knowledge of items and merchandise for sale at the ReStore to provide to customers
• Maintaining the clean, organized look of the store
• Moving merchandise onto and off of the sales floor as needed
• Following all store policies and procedures
• Supporting the ReStore in reaching annual goals

Customer Service

• Ensure that each customer receives superior service by providing a friendly environment, which includes but is not limited to:
• Greeting and acknowledging every customer.
• Maintaining knowledge of store products, promotions and policies.
• Assisting customers with purchases and providing technical assistance.
• Offering to load merchandise into customer vehicles. Making sure the loading process is safe, well-organized, and meets customer needs.
• Resolving customer and donor concerns in a positive, helpful manner.
• Providing all other aspects of superior customer service.
• Ensuring all phone and email customer interactions meet the standard of superior customer service.
• Share the Atlanta Habitat message.
• Offer option to customers to subscribe to email list.
• Ensure the donation process is respectful of the donor’s time and contribution.
• Return all e-mails and phone messages from customers within one business day.
• Contribute to meeting the sales goals.

Retail Operations

• Assist with setting up the store for weekly retail hours.
• Follow opening and closing procedures accurately and timely.
• Operate cash register with proficiency.
• Assist in floor moves, restocking, merchandising, pricing merchandise, display maintenance and housekeeping as required.
• Report customer and volunteer concerns to the ReStore Assistant Sales Manager.
• Follow all written store policies and procedures.
• Support the goals and objectives of the ReStore.
• Report facility and equipment problems to the ReStore Assistant Sales Manager.

Donations Support

• Accept donations and provide receipts per policies and procedures.

Other

• Attend staff meetings.
• Assist with coordinating volunteers.
• Perform other duties as assigned.

Requirements

Required Skills/Abilities:

• Knowledge of fair market values of new and used building materials.
• Superior customer service skills.
• Able to lift up to 50 pounds, perform heavy manual tasks, work standing or walking for a full work day, and be capable of performing outside duties under all weather conditions.
• Operate POS system with proficiency.
• Strong organization and communication skills.
• Able to handle multiple tasks.
• Able to coordinate volunteers with a wide range of skills and abilities.
• Good computer skills with knowledge of Microsoft Office (Word, Excel, Outlook) and Internet research ability a plus.

Education/Professional Credentials

• Minimum High School Diploma or GED, Bachelor’s Degree preferred.

Experience

• Minimum of three years of retail sales experience.
• Retail experience with construction or building materials and/or hardware preferred.

Physical Requirements:

• Able to lift up to 50 pounds
• Perform heavy manual tasks, work standing or walking for a full work day
• Be capable of performing outside duties under all weather conditions.

This position is classified as a hourly non-exempt. A full benefits package is offered including employer subsidized health insurance, paid time off (PTO), and a retirement savings plan with employer matching.

Atlanta Habitat is a Drug-Free Workplace. This position is subject to a criminal background and credit check, periodic DMV checks for driving record and valid driver’s license, and drug and alcohol testing. We reserve the right to make employment contingent upon successful completion of all checks and testing.