Mitsubishi Chemical

Group Company:

• Mitsubishi Chemical Performance Polymers

Mitsubishi Chemical Performance Polymers, Inc. (MCPP) a subsidiary of Mitsubishi Chemical is wholly owned, MCC and its twenty group companies provide products and services to customers in North and South America providing a broad range of businesses including chemical, petrochemical, composite materials, pharmaceuticals, electronics, and other businesses.

MCPP has doubled in size over the past 5 years due to the organic growth with our customers as well as numerous positive acquisitions. This has allowed us to expand our product portfolio, global reach and create an exceptional team of 1000+ dedicated employees. MCPP operates a global network of 24 sites in 15 nations. In the Americas, MCPP has locations in Michigan, Ohio, South Carolina and Brazil.

MCPP's goal to our associates is to create an environment that motivates people, creates teamwork and encourages close collaboration with our customer and suppliers. We maintain a strong investment in our associates and encourage an entrepreneurial spirit and growth. We offer our associates a competitive salary, benefits, vacation and incentive package. We encourage learning and development and offer our associates opportunity for advancement.

Job Purpose

We are seeking a motivated Inside Sales Representative to join our Performance Polymers Division (PPD). In this client-facing role, you’ll become a key driver of customer experience and revenue growth. You’ll partner with strategic accounts, support sales efforts, and ensure customer satisfaction through responsive communication, problem-solving, and collaborative teamwork.

What You'll Do:

• Champion Customer Relationships: Be the go-to contact for designated accounts, ensuring exceptional service and long-term satisfaction.
• Drive Customer Experience: Deliver timely, effective responses and insights to enhance customer success.
• Support Sales Efforts: Collaborate with field sales and account teams to nurture leads, negotiate pricing, and explore cross-selling opportunities.
• Resolve Challenges: Address customer concerns quickly and effectively, ensuring issues are resolved to build trust and loyalty.
• Share Market Insights: Provide competitive intelligence and customer trends to the broader team.
• Leverage CRM Tools: Maintain up-to-date records in our CRM platform for transparency and reporting.
• Track Performance: Monitor sales KPIs and contribute ideas to improve engagement, growth, and satisfaction.
• Coordinate Logistics: Manage delivery of samples and materials to customers with attention to detail.
• Collaborate Cross-Functionally: Partner with technical, customer service, and sales teams to ensure a seamless customer journey.

What You'll Bring:

• Bachelor’s degree or equivalent in business, engineering, or a related field.
• 2+ years of experience in sales or customer service, preferably in chemical or manufacturing industries.
• Strong phone presence and excellent written/verbal communication skills.
• Proficiency in CRM systems and Microsoft Office.
• Presentation skills suited to technical and purchasing stakeholders.
• A proactive, relationship-building mindset and a passion for delivering value.
• Problem-solver with strong time management and organization.
• Adaptability and eagerness to learn new industries and technologies.

Pay Transparency (complete highlighted sections)

• The salary range for this position is $66,500 - $83,100. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
• Competitive Benefits
• Benefits begin on DAY 1!
• Employee Assistance Programs
• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.