Shamin Hotels

Full Job Description

Position Title: Front Desk Supervisor @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Front Desk Supervisor to join our team to embrace those values.

Position Overview:

As a Front Desk Supervisor, you will assist with oversight of the front desk team by ensuring the efficient and effective handling of customer inquiries and reservations. You will be responsible for supervising daily operations, providing guidance and support to team members, and maintaining high standards of customer service and accuracy

Job Functions:

• Supervision: Provide leadership and direction to the reservations team, including training, coaching, and performance management.
• Quality Assurance: Monitor the quality and accuracy of reservations processed by team members, ensuring adherence to company standards and policies.
• Customer Service: Handle escalated customer inquiries or issues, demonstrating excellent problem-solving skills and a commitment to customer satisfaction
• Team Management: Schedule and allocate work assignments to optimize team performance and ensure adequate coverage during peak periods.
• Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge.
• Performance Evaluation: Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and identifying areas for improvement.
• Workflow Optimization: Identify opportunities to streamline processes and improve efficiency within the reservations department.
• Communication: Foster open communication and collaboration within the team and with other departments to ensure smooth operations and excellent customer service.
• Reporting: Generate reports on reservation activity, performance metrics, and customer feedback for management review.

Qualifications

• Experience in a hotel or related field required
• High school diploma or equivalent.
• Previous Experience: Proven experience in a reservations or customer service role, with at least 1 year of supervisory or leadership experience.
• Physical stamina and ability to stand, walk, and lift objects for extended periods.
• Professional appearance and demeanor.
• Problem-Solving Ability: Strong problem-solving skills, with the ability to resolve issues quickly and effectively.
• Computer Proficiency: Proficiency in using reservation systems, Microsoft Office Suite, and other relevant software applications.
• Highly organized and able to effectively prioritize and task with time management skills
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to [X] pounds.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• “TOP” Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth

We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.