Mass General Brigham

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Located at 1450 Highland Avenue in Needham MA, 300 Boylston Street in Newton MA and 173 Worcester Street in Wellesley, MA, our Cardiology team provides a wide range of outpatient care for patients who have a high risk of heart disease. We provide diagnosis, management of acute and chronic conditions, and preventive care.

Job Summary

We are seeking a full-time 40-hour Practice Supervisor to support our Needham, Wellesley and Chestnut Hill office to oversee the operations of the practices and supervise our team of Nurses, Medical Assistants, and front desk staff.

This position is onsite Monday through Friday from 7:30 – 4:00pm. Our Cardiology team consists of 13 MDs, 9 APP, and approximately approximately 25 staff members both clinical and non-clinical that this team member would be supervising in partnership with the senior operations manager, but we are a growing team as we are currently expanding our cardiology offices!

We are a close-knit team who have a strong passion for patient care!

Responsibilities:

• Provides assistance to the office staff to ensure the practice runs smoothly for both physicians and patients.
• Responsible for recruiting, hiring, evaluating, training, and developing support staff.
• Supervises the daily operation of the office including helping staff establish deadlines for work assignment and completion, and monitoring work status and progress.
• Provides day-to-day facility and administrative management and oversight for the site, monitoring the physical environment and calling in appropriate resources to address problems with telephones, lighting, electrical, telephone and other facility systems.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing
• Manages expenses, maintains an internal purchase order system for supplies and equipment
• Ensures proper bookings, updating and revising clinicians’ schedules, and monitoring session utilization.
• Performs other duties as assigned by Practice Manager and must be willing to take on additional responsibilities and provide assistance in all areas needed. Complies with all policies and standards

Qualifications

Education

High School Diploma or Equivalent required and Associate's Degree Health Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Experience in administrative roles, preferably in a healthcare setting 3-5 years required and Experience in a supervisory or leadership role 1-2 years preferred

Knowledge, Skills and Abilities

• Proficient in the use of office productivity software, such as Microsoft Office (Word, Excel, PowerPoint) and email systems.
• Strong organizational and time management skills, with the ability to multitask and prioritize workload effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels.
• Attention to detail and accuracy in completing administrative tasks.
• Knowledge of privacy and confidentiality regulations, such as HIPAA.

Additional Job Details (if applicable)

When hiring, we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to manage our team members and day to day operations.

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.