Mass General Brigham

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

Job Summary

The Emergency Department Secretary/Technician is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties, as well as clerical, supply, and messenger responsibilities. The Emergency Department Secretary/Technician also performs other patient care related duties and unit duties as needed.

Junior or senior nursing students and physician assistant students are encouraged to apply.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Nurse Manager, Emergency Department and operates within established organizational and departmental policies and procedures.

Essential Functions-Perform patient care related duties and clinical functions as assigned or requested.

• These include, but are not limited to, taking vital signs, performing EKGs, monitoring oxygen saturation, perform skin care and simple dressing functions, collecting specimens, bathing and performing other sanitary needs of patients, transferring and assisting with ambulation of patients, feeding patients, etc.
• Perform glucose monitoring and bladder scans and report results to RNs.
• Assist RNs and physicians with other exams and treatments as required.
• Communicate with nursing staff in an effective and timely manner around issues related to patient care and patient condition.
• Ensure that appropriate stock items, supplies, and equipment are available to the Unit based on volume, established par levels and clinical needs; order and maintain Unit supplies and equipment as needs indicate.
• Ensure that patient rooms are stocked, equipped and cleaned appropriately, as needs indicate and as patient volumes change.
• Report equipment malfunctions and needs to Maintenance or Bio Medical Engineering as appropriate.
• Complete documentation data on the patient’s medical records as care is provided, condition changes, and as clinical needs or supervisor indicates.
• Monitor patients requiring one to one observation reporting change(s) in conditions and needs, and care as supervisor indicates.
• Transport patients as needed to other Departments for treatment and/or arrange for other resources to do so as needs indicate.
• Participate in quality improvement processes and systems to assure targeted outcomes, exceptional service delivery and efficiency.
• Demonstrate cooperative, collaborative, participative behavior with peers in the performance of work, goals, quality improvement efforts and patient care delivery.

Qualifications

Qualifications

• High school diploma or equivalent required
• Basic Life Support (BLS) Certification from the American Heart Association required
• De-escalation training required within 180 days of hire
• Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training such as phlebotomy, oxygen application, and ambulation, etc. required. These skills are typically acquired through the completion of a certified nursing assistant, EMT, or medical assistant program
• Demonstrated competency in nursing assistant skills checklist by end of orientation period required
• Six (6) months to one (1) year nursing assistant experience, and/or other clinical assistant experience preferred
• Ability to multi-task and handle stress crisis situations effectively required

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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