Job Description
Job Summary:
Provides technical support in the areas of personal computers and end user computing through direct help and assigned help desk tickets. Provides assistance with computer hardware and software, including printing, installation, electronic mail, and operating systems.
Responsibilities
- Provides technical support for desktop hardware and software, cell phones and tablets, and peripheral devices
- Installs, configures, supports, and maintains personal computing devices and peripherals
- Effectively monitors and prioritizes ticket queue
- Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware
- Responsible for ordering and upgrading all iOS and Android devices
- Helps end users to troubleshoot issues on iOS and Android devices
- Ensures proper device obsoletion procedures are performed
- Coordinates and performs PC equipment moves and installations
- Coordinates with collaborating departments for computer or equipment moves
- Performs installation of new computers, devices or equipment
- Maintains installation checklists to document installations and setups for user equipment
- Provides follow up to end users to ensure device installation and moves are completed according to request
Qualifications
Required Qualifications:
Education: High School diploma or equivalent
Licensure: Valid driver’s license.
Experience: Minimum of two (2) years of experience supporting, troubleshooting, repairing, upgrading, and installing personal computers and printers.
Skills, Knowledge, Abilities: Proficient in supporting current computer software and hardware technologies. Excellent interpersonal skills while understanding the needs for a positive customer service experience. Excellent time-management and organizational skills. Ability to work with minimal supervision.
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