Express Services

Administrative- Customer Service Representative

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Top Job

Located in Easton, PA

Salary: $19.00/hour

Customer Service Position!

Job Duties & Requirements (included but not limited to the following):

The Customer Service Representative will serve as a liaison between customers and manufacturing. Assist customers by providing one-call resolution to customer correspondence in a quick and orderly fashion via phone, email, and face-to-face. Responsibilities include, but are not limited to:

• Review, price, and route all customer correspondence and orders as appropriate based on standard protocol and need.
• Responsible for working with cross-functional departments in a highly matrixed organization to provide quick resolutions to customer queries and situations.
• Order entry, negotiations, clarification of problems, resolutions, root-cause analysis, scheduling, and triage orders for entry.
• Assures compliance with federal, state, local, and corporate governance policies, regulations and laws, AADG programs and policies, and the Code of Conduct
• Meet established productivity and quality goals
• Maintain lead-time goals
• Complete Correspondence Courses and other continuous learning activities as needed and assigned, including the development of product and systems knowledge
• Assume and expand responsibilities, as needed

Employee Perks/Benefits:

Education

Tuition Reimbursement

Paid Holidays

Ten paid holidays a year

Paid Personal time

Four Personal days after 90 days (1st-year pto is prorated)

Paid Vacation

One week vacation (40 hours) 1st year

Two weeks vacation (80 hours) 2nd year

Three weeks’ vacation (120 hours) 7 years

Four weeks’ vacation (160 hours) 15 years

Interested Qualified Candidates Please send Resumes to:

Amanda.Filaseta@expresspros.com

Express Employment Professionals

3600 Nicholas St.

Suite 100

Easton,Pa

18045

610.438.8000

Express Office: Easton/Bethlehem (East)

3600 Nicholas Street

Suite 100

Easton, PA 18045

Email us

Apply Now

Administrative- Customer Service Representative

Share

Top Job

Located in Easton, PA

Salary: $19.00/hour

Customer Service Position!

Job Duties & Requirements (included but not limited to the following):

The Customer Service Representative will serve as a liaison between customers and manufacturing. Assist customers by providing one-call resolution to customer correspondence in a quick and orderly fashion via phone, email, and face-to-face. Responsibilities include, but are not limited to:

• Review, price, and route all customer correspondence and orders as appropriate based on standard protocol and need.
• Responsible for working with cross-functional departments in a highly matrixed organization to provide quick resolutions to customer queries and situations.
• Order entry, negotiations, clarification of problems, resolutions, root-cause analysis, scheduling, and triage orders for entry.
• Assures compliance with federal, state, local, and corporate governance policies, regulations and laws, AADG programs and policies, and the Code of Conduct
• Meet established productivity and quality goals
• Maintain lead-time goals
• Complete Correspondence Courses and other continuous learning activities as needed and assigned, including the development of product and systems knowledge
• Assume and expand responsibilities, as needed

Employee Perks/Benefits:

Education

Tuition Reimbursement

Paid Holidays

Ten paid holidays a year

Paid Personal time

Four Personal days after 90 days (1st-year pto is prorated)

Paid Vacation

One week vacation (40 hours) 1st year

Two weeks vacation (80 hours) 2nd year

Three weeks’ vacation (120 hours) 7 years

Four weeks’ vacation (160 hours) 15 years

Interested Qualified Candidates Please send Resumes to:

Amanda.Filaseta@expresspros.com

Express Employment Professionals

3600 Nicholas St.

Suite 100

Easton,Pa

18045

610.438.8000

Express Office: Easton/Bethlehem (East)

3600 Nicholas Street

Suite 100

Easton, PA 18045

Email us

Apply Now

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