American University

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Library Operations Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Library Operations Student Assistant staffs the Information Desk, Print Center Desk, and Receiving Room at Bender Library as necessary. Typical job duties may include but are not limited to answering phones, providing information to visitors about the library and the campus, fielding room reservation inquiries from library users, stocking supplies, and deterring theft and destruction of library materials and property. The student assistant may also patrol the library building to ensure patrons’ compliance with library policies.

Essential Functions:

• Providing excellent customer service.
• Providing directions and making referrals to other library departments and campus offices.
• Addressing patron complaints.
• Troubleshooting printers and internet access.
• Managing the lost and found bin and stocking supplies for patron use.
• Maintaining the presentability of Library spaces.
• Recording patron data and other statistics.
• Communicating patron concerns, housekeeping, and building issues to appropriate personnel.
• Other duties as assigned to support Library Operations or other Library Departments.

Position Type/Expected Hours of Work:

• Student.
• Part-time.
• 10-15 hours/week.
• Depending on Library hours, shifts may be scheduled between 8:00 AM-10:00 PM.
• Federal Work Study (FWS) awards are welcome.
• Please include your expected hours and days of availability in your application.
• This position is onsite only.

Salary Range:

• $17.50/hour.

Required Education and Experience:

• Excellent customer service, interpersonal, organizational, communication, and problem-solving skills.
• Strong attention to detail and the ability to prioritize and multitask in a busy environment.
• Must be an active student of American University.
• Ability to work collegially with members from across the library and university.
• Ability to work independently with minimal supervision.
• Willingness to work morning/late evening hours, including on weekends.
• Must be able to lift 40 pounds.

Preferred Education and Experience:

• Experience with multi-line phone systems, familiarity with basic PC and Mac computer operations, Microsoft Office and basic troubleshooting skills.

Additional Eligibility Qualifications:

• It is highly recommended that a cover letter and resume be submitted as attachments to the online application

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.