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The Senior Networking Technical Services (TS) Systems Integration Specialist/Technical Lead is an advanced subject matter expert who is involved in highly complex environments for installation, integration, deployment, configuration and fault management.
This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
This role works towards expert level certification, whilst at the same time developing business knowledge.
What you'll be doing
Key Responsibilities:
- Interacts with clients on site and remote to meet more complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Delegates lower complexity tasks to engineers and technicians.
- Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
- May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
- Included in complex design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Engages vendors for priority escalations or bugs found during deployments.
- Performs any other related task as required.
Knowledge and Attributes:
- Advanced understanding and appreciation of technical design and business principles.
- Advanced project fundamental and administration ability.
- Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
- Advanced customer engagement skills.
- Advanced relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Advanced ability to coach, mentor and provide guidance to team members.
- Ability to take ownership as technical lead during project lifecycle.
Academic Qualification and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
- Cisco Dev Net certification is desirable.
Required Experience:
- Advanced work experience in technical implementation engineering, specific to Networking technologies.
- Advanced experience engaging with clients and conducting presentations.
- Advanced report writing experience.
- Advanced good project management experience.
- Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Advanced experience in diagnosis and troubleshooting.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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