Amazon

DESCRIPTION

The Device Quality Manager (DQM) is responsible for ensuring that Amazon products are manufactured for quality. During the new product development (NPI), the DQM will develop an out of box audit (OBA) process for factory production based on critical to customer use cases of the product. With guidance from cross-functional product core team, DQM will work with the contract manufacturer in delivering a robust OBA process that validates product HW/SW functionality and product cosmetics characteristics to ensure that Lab126 delivers high quality products to customers. DQM will also lead small regional team to assess customer shipment readiness from Southeast Asia manufacturing factories.

The DQM will also own factory quality in the sustaining phase of the product. The successful candidate will monitor production performance against established quality goals by conducting regular factory audits, partnering with fellow Amazonian in factories to lead full investigation and failure analysis leading to root cause determination and subsequent closed loop corrective action. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent re-occurrence of such issues.

In addition, the DQM will provide production quality health report to management in sustaining phase and drive continuous improvement in all aspects of the job. DQM will also initiate quality pre-alert for any quality escapes from the factory impacting customers and lead cross-functional teams in problem solving activities to provide effective issue resolution.

BASIC QUALIFICATIONS

• Minimum of a BSME/BSIE/BSEE or related Engineering degree
• Preferred 7+ years of working experience in engineering and/or quality role with 5+ years in a manufacturing quality environment.
• Good understanding of electronic assembly processes mostly on consumer electronics.
• Problem Solver - Deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information
• Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
• Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
• Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly.
• Excellent oral and written communication skills in Vietnamese

PREFERRED QUALIFICATIONS

• MSME/MSIE/MSEE
• Six Sigma Green/Black belt, ASQ CQE/M/A certifications are highly desired.
• Ability to create and innovate quality deliverables/processes during new product development and sustaining program management
• Advanced understanding and deployment of quality tools
• Ability to influence others and interact at all levels within the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.