The Device Quality Manager (DQM) is responsible for ensuring that our products are manufactured for quality. DQM on site contract manufacturing’s factory to oversee the device system and outgoing quality management.
Key job responsibilities
During the new product development (NPI), the DQM will develop an out of box audit (OBA) process for factory production based on critical to customer use cases of the product. DQM will work with the contract manufacturer in delivering a robust OBA process that validates product HW/SW functionality and product cosmetics characteristics to ensure that Lab126 delivers high quality products to customers.
The DQM will also own factory quality in the sustaining phase of the product. The successful candidate will monitor production performance against established quality goals by conducting regular factory audits, responds for quality perspective in changes control, new SKU launch, new site launch. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent reoccurrence of such issues.
In addition, the DQM will provide outgoing quality health report to management in both NPI and sustaining phase and drive continuous improvement. DQM will also initiate quality pre-alert for any quality escapes from the factory impacting customers and lead cross-functional teams in problem solving activities to provide effective issue resolution.
Basic Qualifications
o Minimum of a BSME/BSIE/BSEE or equivalent training experience
o Preferred 10+ years of working experience in engineering and/or quality
o Good understanding of assembly, manufacturing and testing processes in high volume electronic consumer devices manufacturing environment
o Problem Solver - Deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC, 8D logic along with experience, innovation and judgment to make decisions that may be based on partial information
o Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
o Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
o Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly.
o Excellent oral and written communication skills in Mandarin and acceptable levels in English.
Must Have:
o Hardware Manufacturing experience: Candidate has quality management or engineering experience at electronic consumer device manufacturing industry
o Quality Management: The candidate should be able to demonstrate proficiency in quality management tools, such as 8D concept, SPC, FMEA, etc
o NPI Device/System level experience: It is critical that the candidate has experience at the device level to define and measure quality characteristics and requirements
o Earn Trust of others: Due to the cross functional nature of this position, the candidate must be able to influence other team members in making right decisions on behalf of our customers in the factory
o Problem Solving: The successful candidate will be proficient in Root Cause Analysis and Closed Loop Corrective Action.
o Good communication skills – reasonable spoken English for collaborating with US employees as well as reporting to senior management
o Whereas proficiency in all LPs is required, this position calls for role model on Ownership, Learn and be curious, earn trust.
Nice to have:
o MSME/MSIE/MSEE
o Knowledge of Quality System, Device quality management experience
o ASQ certified Six Sigma Green, Black belt, CQE, CQM and CQA certifications are highly desired
o Ability to create and innovate quality deliverables/processes during new product development and sustaining program management
o Advanced understanding and deployment of quality tools
o Ability to influence others in an ambiguous environment while interacting at all levels within organization.
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