Amazon

DESCRIPTION

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

The Seller Partner Services (SPS) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance.The team partners with worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines.

Key job responsibilities

A Manager in Compliance Operations team typically manages a team of up to 20 people. The basic responsibilities include, but not limited to -

• Own business metrics and processes, aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of metrics
• Contributes to goal settings for direct team members in lines with process goals
• Responds to escalations/ analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews
• Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required
• Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams
• Tracks and reports key team metrics
• Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance
• Develop teams, SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills
• Participate in hiring people (both internal and external)

BASIC QUALIFICATIONS

Eligibility criteria

1. Minimum tenure of 12 months in the IC level.

2. Employee should have managed a team of 7-10 people in last 1 year for minimum of 3-6 months as part of stretch role with no concerns of being a people manager.

3. Responsible for performance and development of a downstream team of at least 15 to 20 people in operations

4. Analytical ability with verbal and written business communication

PREFERRED QUALIFICATIONS

1. Qualifications: Graduate in any stream

2. Analytical ability and verbal and written business communication.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.