Amazon

DESCRIPTION

The successful candidate has extensive project/program management experience, is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously. They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility.

They will possess the ability to complete a high volume of tasks with minimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.

Note that this is a Project Manager role (operational), not a linguistic role.

Key job responsibilities

• Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
• Manage and drive improvement of customer-facing quotation workflows
• Develop customer-based project plans and workflows; manage time, budget, and resources
• Set up projects in proprietary TMS/CAT tool, resolve TMS/CAT-tool related client and vendor issues and address knowledge gaps
• Identify, communicate, and proactively mitigate project risks
• Conduct post-mortem meetings and document project learnings
• Write, edit, review and maintain localization process document
• Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity

About the team

Being part of Translation Services Operations, the Customer Success team drives the forefront of client-facing interactions with existing internal business partners that receive direct localization services from TS Ops, offering end-to-end project management service that includes project scoping, budget discussion & pricing offers, jobs assignment & delivery, client satisfaction and process improvements.

Translation Services vision:

Language will not stand in the way of anyone on Earth using Amazon products and services.

Translation Services Mission:

We are the enablers and guardians of translation for Amazon customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• Experience in program or project management
• Experience in requirement gathering and ability to write clear and detailed requirement document

PREFERRED QUALIFICATIONS

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience as a program or project manager in the localization industry

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.