Cognizant Technology Solutions Corporation

We are seeking a Salesforce Architect (Chief Architect - Director level) to join our North American Salesforce team supporting our Cognizant Moment CXCRM practice!

Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service.

As a proven leader and experienced Salesforce Architect, you will assist Moment clients align business strategy with technology execution across North America. You will work closely with senior business and technology leaders from our clients – guiding them through complex transformations that deliver significant business value.

Location

Desired locations for this role are Dallas/Ft. Worth, Texas, Bridgewater/Teaneck, NJ or Chicago, IL. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. If you are within a 50 mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

This role requires 50% travel.

Note that we are hiring for two roles and as such, have 2 positions posted. Please only apply to one of the roles if you have interest.

What you’ll do

• Lead high-impact Salesforce engagements by establishing credibility, building trust, and taking ownership of complex client issues.
• Drive alignment across delivery teams, overseeing the development and integration of Salesforce applications to ensure seamless functionality.
• Design and evolve business architecture artifacts, including capability maps, value streams, and operating models, to translate strategic intent into actionable transformation roadmaps.
• Shape and grow our salesforce capabilities by creating reusable assets, delivery methods, and go-to-market strategies.
• Develop and drive integrated strategies in collaboration with key Cognizant stakeholders, ensuring alignment across business value, architecture, and delivery.
• Mentor junior developers, contribute to best practices documentation, and drive continuous improvement in delivery methodologies.

What you bring

• 15+ years of progressive leadership experience in business architecture, strategic planning, or enterprise transformation roles.
• Proven ability to translate complex strategies into clear, actionable business capability roadmaps.
• Strong understanding of how digital platforms, data, cloud, and AI technologies drive business performance.
• Exceptional facilitation, communication, and storytelling skills—able to connect with C-level stakeholders and delivery teams alike.
• Demonstrated success as an engagement lead, solution lead, or people leader on large-scale strategy or transformation initiatives.
• Excellent communication, presentation, and stakeholder management skills. Strong project leadership experience in an agile or hybrid delivery environment.
• A collaborative leadership style grounded in humility, empathy, and continuous feedback.
• Certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect.
• General working knowledge of / experience with CCaaS platforms is a plus.

What's in it for you:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.