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Job Summary
Summary
Under the direction of the Practice Manager and Administrative Manager, the Medical Assistant supports the Braintree, Danvers, and Foxboro offices. The Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
Qualifications
In addition to Medical Assistant, I responsibilities:
Crossed trained at the front desk to assist with phone calls, appointment scheduling, in-basket messaging, check in, check out, copay collection and other front desk duties
Crossed trained to cover a number of Pediatric Specialties departments including Pedi GI, Endocrine, Surgery, Urology, Cardiology, Food Allergy, Nephrology
Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
Communicates schedule changes with providers
Greets patient in waiting room and escorts to triage room and exam room
Assures efficient patient flow through the office, triage room and exam rooms
Checks patient’s identification using (2) patient identifiers – name, DOB and/or MRN
Adheres to hand hygiene and standard precaution guidelines
Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
Anticipates / sets up special equipment and/or supplies needed for the visit
Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
Helps develop and set up new Clinic Specialties when needed
Assists the physician or nurse practitioner with patient care during the visit
Assists patient through checkout process when visit is complete
Cleans and prepares room for next patient
Responds to needs to expedite visits and keep on schedule
Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Performs tests, procedures, and treatments as needed
Download glucometers, pumps and reports when needed during Diabetic Clinic day
Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
Documents testing / results per practice protocols
Enters vitals and test results into EPIC
Updates clinical paperwork as needed
Participate in daily morning huddles
Practice cost effectiveness measures
Assist in training new employees
Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
Maintains neat, clean and safe exam rooms and treatment areas
Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable
Assures all equipment is in good working order
Cleans equipment, exam rooms and triage rooms after patient use per office protocol
Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
Communicates appropriately and effectively with patient
Functions as in integral part of the patient care team
Interacts in a professional, cooperative way with other practice staff
Accepts delegate responsibilities in a positive manner
Offers help to others in the practice when not busy
Before leaving the practice on breaks / lunch makes sure adequate coverage is available
Engages in constructive problem solving with others in the practice as problems arise
Attends and participates in practice staff meetings
Performs all other duties assigned
Additional Job Details (if applicable)
QUALIFICATIONS:
Medical Assistant program required
Basic Life Support certification required
Associates degree preferred
Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification
1-2 years of Medical Assistant experience
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Knowledge of computer skills necessary including EPIC and Microsoft Outlook as required.
Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail
Ability to work independently, as well as in a team environment
Excellent and effective interpersonal and communication skills
Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers
Demonstrated ability to problem-solve and function as a resource to other members of the team
Ability to resolve complex issues on behalf of the providers and the patients
Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
Ability to Prioritize
Accuracy and attention to detail
Remote Type
Onsite
Work Location
22 Patriot Place
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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