We are looking for a Implementation Consultant to join the Intellectual Property Group Professional Services team. IPMS Tech Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPMS software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies.

About You – experience, education, skills, and accomplishments

• 7 years of software implementation and/or consulting experience
• Bachelor’s degree or relevant professional formative experience
• Hands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminology
• Experience with or the ability to learn:
  • The Salesforce Platform
  • SaaS Implementation Methodologies
• The ability to communicate exceptionally well, both in writing and verbally in English and Chinese/Japanese/Korean, including communicating with diverse, dispersed and remoted teams
• To be a be a detail-oriented, self-starter with the ability to work independently in an agile, fast-paced, business environment and deliver high levels of customer satisfaction.
• The interpersonal skills to build trust and develop lasting client relationships
• Relevant work experience in the Intellectual Property field is an advantage

It would be great if you also had . . .

• Relevant work experience in the Intellectual Property field

What will you be doing in this role?

• Assume ownership of implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project.
• Consult with the internal Project team and Client users to understand the Client business process and functional requirements;
• Coordinate with internal Project Team members to configure the system according to the business process requirements in compliance with Professional Services implementation methodologies and best practices, as well as achieving project milestones within the agreed project cost and timeline.
• Assist Clients with the testing of functional requirements, supporting issue resolution and refining the as-built solution configuration in an iterative, agile approach to meet business process requirements.
• Provide training to the Client Project team on functional solutions and support client functional training sessions.
• Assist clients during Go-Live and provide Go-Live Support.
• Participate in knowledge transfer sessions and provide functional expertise to support trouble-shooting efforts post-Go Live to the Customer Success team.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.