DTCC

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As an Application Support Engineer, you will play a crucial role in ensuring the stability and performance of DTCC's applications. Your primary responsibilities will have a significant impact on the organization. Your role will be essential in maintaining the integrity and performance of DTCC's applications, directly contributing to the organization's success and customer satisfaction.

Your Primary Responsibilities:

• Application Monitoring and Incident Management:
  • Monitor RDS applications to identify and resolve issues, performance issues, errors and anomalies.
  • Coordinate with stakeholders to ensure timely resolution and escalation for critical issues
• Technical Troubleshooting and Problem resolution
  • Analyze application logs, errors, and system performance metrics to diagnose and resolve technical problems.
• Application Deployment and Maintenance:
  • Assist iin the deployment of new releases, and updates for GTR applications.
  • Perform systems checks and validation post deployment to ensure application stability.

Qualifications:

• Minimum of 4 years of application support.
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Technical Proficiency:
  • Strong understanding of operating systems (Windows, Linux, Unix)
  • Knowledgeable in Automation/scripting
  • Knowledgeable in databases (Oracle, MySQL, Snowflake, SQL Server, Postgres)
  • Familiarity with cloud platforms (AWS, Azure)
  • Experience with monitoring tools (Splunk, Dynatrace)
• Problem Solving Skills
  • Analytical thinking to diagnose and resolve application issues.
  • Root cause Analysis and troubleshooting techniques
  • Ability to triage incidents via Call
• Incident Management
  • Experience with ITSM Tools (Service Now, JIRA)
  • Understanding of incident and problem management frameworks (ITIL)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.